Surgery Support Coordinator

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Surgery Support Coordinator to support our breast surgery team in Longmont.

We realize that it sounds cliche but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.

Salary Range: $18.29-$24.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

• Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices
• Review with patient, their medications and health history; may impact surgical clearance from other care providers
• Coordinate tasks associated with case scheduling to include completion of all required pre-surgery/procedure tasks, based on type of case:
  • Coordinate pre-operative appointments with/for the patient
  • Notify any needed representatives of surgery case (e.g., Vendors, First Assists, etc.)
  • Confirm/verify if a special product needs to be ordered for the case Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging, (e.g., CT, MRI, US, X-Ray)
  • Complete & send all required scheduling documentation to surgical facility (include authorization/pending authorization info)
  • Complete and send History and Physical, surgical order, and any required documentation to physician for review/signature
  • Complete & send surgical facility consent form with patient & physician signature
  • May manage "Global Period" alerts in EMR and/or Practice Management System for applicable surgeries
  • Scan any surgery documents into EMR as applicable (e.g. signed surgery orders, consents, cardiac
• Review with patient name of procedure/surgery to be performed
• Review with patient any embedded protocols, notifications and/or tasks to be completed
• Discuss with patient any/all preparations including bowel preps
• Confirm surgery scheduled date with the patient, facility and anesthesia
• Requests and ensures appropriate authorizations are obtained in a timely/effective manner for all scheduled procedures/surgeries.
  • For insured patients, determines necessary authorization and pre-certification for surgery and other necessary surgical services with the proper Procedure (CPT) and Diagnosis codes (ICD-10}
  • Reviews, audits, and adheres to medical policy as outlined by payors to ensure accurate authorization and ensure no delay in reimbursement
  • Serve as a patient advocate and serves as a liaison between the patient, payor, office and facility to answer questions and escalate issues.
  • Maintains working knowledge of surgical authorization requirements to prevent delays and denials. *
• Ensure reports (e.g., Pathology, OR, other) are captured in chart
  • Surgical pathology reports are in chart
  • All patients have returned to the office as ordered (including stent removals/exchanges)
  • Obtain missing Pathology reports
  • Schedule any needed appointments not already scheduled, either self or via Physician clinic scheduler as appropriate
• Release any OR blocks with surgical facilities in accordance with stated policy to avoid penalties associated with OR utilization rates
• Administer and process financial and patient care commitments (with any additional staff as appropriate)
  • Notify appropriate personnel of a subject procedure for any type of prepayment/collection performed
  • Provide any needed contact information for financial questions/concerns
  • Obtains all required authorizations
  • Facilitates and schedules consultations, pre-testing, diagnostic tests or procedures, referrals and future appointments for patients
  • As necessary, facilitates communication between patient/family and interdisciplinary team and coordinates services related to patient care

High School diploma or equivalent required. Position requires at least three years of Surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable). Knowledge of medical and surgical terminology required. Must have excellent communication skills, written and verbal, with ability to multitask. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required

Working Conditions:

Environment (Medical Clinic, Physician Suite): The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology/or surgery center environment.

Physical Requirements (Lifting, standing, etc.): The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity, and eye-hand coordination. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. (This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Other duties may be assigned with or without an addendum as needed to meet company goals or site/location specifics.)

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.