Applications Analyst I - Epic MyChart

Hourly Pay Range:

Position Highlights:

• Position: Applications Analyst I - Epic MyChart
• Location: 4201 Winfield Road, Warrenville, IL or 3040 Salt Creek Lane, Arlington Heights, IL
• Full Time
• Hours: Monday-Friday, 8am - 4:30pm
• Hybrid Position: primarily remote after initial onsite period.
• On call rotation

Job Summary:

As an Application Analyst I at Endeavor Health, you will be responsible for supporting an assigned application portfolio, including designing, documenting, implementing, and testing software or application solutions. A key focus is the efficient monitoring and management of issue resolution through timely ticket closure. You will also participate in implementation of new workflows and products in alignment with the organization's strategic goals.

To be successful in this role, you will be expected to learn the latest solutions and technologies and advocate for the adoption of industry best practices.

This position will support the ongoing maintenance and health of the three current Endeavor Health Patient Portals.

What you will do:

• Assist in designing, documenting, implementing and testing software/application solutions.
• Monitor and manage the timely resolution/closure of assigned tickets.
• Participates in vendor calls on issues/upgrades.
• Contribute to the continuous improvement of processes.
• Prepare documentation and reports related to projects following established procedures.
• Participate in integrated workgroups/projects.
• Stay up to date on the latest trends and innovations in relevant technologies.
• Other duties as assigned.

What you will need:

• Education: High School Diploma or equivalent.
• Experience: One (1) or more years of experience relevant to portfolio of responsibility in a healthcare setting
• Without bachelor's degree, two (2) years of relevant IT experience or relevant end user experience.
• Unique or Preferred Skills:
• Able to communicate clearly and effectively to a variety of customers.
• Possess good verbal, written and customer service skills.
• Must have the ability to work independently or in a team setting.
• Uses logic and critical thinking to problem solve.
• Understanding of analytical and troubleshooting skills.
• Ability to quickly learn new technology and build upon knowledge to advance to more complex concepts.
• Embraces a culture of continuous improvement
• Good Microsoft Office skills

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.