Health Care Administrator I

The person in this position will be responsible for all day-to-day operations and clinical activity for the Department of Internal Medicine's General Internal Medicine, Pulmonary, and Endocrinology ambulatory clinics. This position will direct and support clinic staff in these divisions.

Administrative: 80%
1. Identifies and recommends resource needs for the assigned divisions within the Department, including staffing levels, space and equipment and employee training programs providing justification for same to the Healthcare Administrator III and Chiefs.
2. Directs and evaluates effectiveness and ongoing competency under his/her reporting line including the overall structure and function of people and resources.
3. In conjunction with the Chief(s), identifies goals and vision for the Division(s), and develops plans to achieve.
4. Develops Division policies and procedures to ensure that goals and vision are reached, maintain consistency and compliance with SOM guidelines and, where necessary, hospital affiliation(s) guidelines.
5. Works with the Chief(s) and clinic management team (i.e. Healthcare Administrators and Vice Chair for Clinical Operations) to develop work unit goals that are consistent with the goals and vision for Divisions and the hospitals.
6. Ensures that goals and vision are communicated to the staff, outlining the role each group plays in achieving those goals. Monitors compliance with and progress towards achieving the goals.
7. Directs reports when/as necessary ensuring that office operations activity is delivered in a high quality, efficient and safe manner.
8. Involves the Assistant to the Chair/Department Administrator and other leadership as necessary with Division(s) activities, meeting regularly to review/solve operational issues, monitor progress towards identified goals and share other relevant information.
9. Represents department in all-related SIU SOM and SIU Medicine standing committees.
10. In conjunction with the assigned Division Chief(s) and the Healthcare Administrators, develops Divisional clinical and operational metrics. As requested or as necessary, develops format for and provides routine reporting to faculty and SOM.
11. Works closely with the Assistant to the Chair/Department Administrator and Chair to formulate and plan the strategic direction and tactics of the Department.
12. Regularly attends and participates in the following meetings.
13. Manage training of departmental staff
14. Manage Press Ganey data for the divisions to identify areas of growth and put new processes into place.
15. Manage Divisional Alert data weekly and monthly to identify negative or positive trends. Utilize the information to structure Departmental or Divisional goals.
16. Manage Department utilization and capacity data to understand clinic usage and improve level loading in the ambulatory clinics.
17. Manage Department staffing utilizing MGMA benchmarks through a customized staffing model.
18. In conjunction with the Vice-Chair for Clinical Operations, medical directors/designated physician champions, identifies goals and vision for the Department's ambulatory clinics, and develops plans to achieve those goals.
19. Develops Department policies and procedures to ensure that goals and vision are reached, maintaining consistency and compliance with SOM guidelines with the assistance of other Nurse Administrators
20. Works with the Vice-Chair for Clinical Operations, medical directors/designated/physician champions to develop work unit goals that are consistent with the goals and vision for the Department.
21. Communicate the goals and vision to the staff, outlining the role each group plays in achieving those goals. Monitors compliance with and progress towards achieving the goals.
22. Supervises and monitors the work of clinic staff to ensure that patient care is delivered in a high quality and efficient manner directing reports when/as necessary.
23. Serves as recruitment ambassador for Department. Attends all Pilot Interviews and coordinates appropriate hiring managers. Ensures that all Human Resource functions within the Department's ambulatory clinics are adhered to utilizing SOM guidelines, including but not limited to mediating problems between faculty and/or staff, hiring/counseling/termination of staff, orientation and training of staff and conducting staff meetings to ensure timely presentation of divisional, departmental, or SOM information. Involves the lead Health Care Administrator III, Vice-Chair of Clinical Operations and/or Human Resources as appropriate.
24. Involves the Health Care Administrator III and Vice-Chair for Clinical Operations with ambulatory clinic activities, meeting regularly to review/solve operational issues, monitor progress towards identified goals and share other relevant information.
25. Participates in SOM, department and/or hospital committees as requested, including QA/QI activities for all sites.
26. Serves as a clinical resource to clerical and ancillary personnel for all Internal Medicine ambulatory clinics.
27. Attends in-service classes and other meetings as directed and as deemed necessary; suggests ideas for in-service training and improving patient education for all Internal Medicine ambulatory clinics.
28. Supervises nursing care delivery for all Internal Medicine ambulatory clinics ensuring that the patient care delivered benefits the patient and meets the individual physician/nurse practitioner/physician assistant's expectations.
29. Monitors the quality of work and services performed by Internal Medicine ambulatory clinic staff ensuring functions are performed according to policies and procedures.
30. Coordinates orientation and training for new personnel for all Internal Medicine ambulatory clinic charge nurses.
31. Contributes to the development and implementation of a Quality Assurance Program for the nursing staff and participates in patient care audits for all Internal Medicine ambulatory clinics.
32. Contributes to the development, maintenance, and updating of nursing policies, procedures and standards of care for all Internal Medicine ambulatory clinics.
33. Performs evaluations, approves sick/vacation time, assesses need for compensatory time, and participates in the disciplinary process as required.
34. Provides oversight, correction, and mitigation of problems that arise in Internal Medicine ambulatory clinic (i.e. misunderstanding between staff members, physicians, and/or patients).
35. Providing support and back up as needed for other HCAs/Nurse Administrators within the Department.
Clinical Duties 20%
1. Serves as a resource for clinical operations. Understand the work of both nursing and clinical support staff.
2. Assist with operation daily needs as needed.
3. Responsible for facilitating efficient patient flow within assigned clinic.
4. Travels to satellite locations as assigned

1. Any one or any combination, that equals 3 years (36 months) of the following types of preparation--
   1. college course work leading to a major in hospital administration, health administration, or business administration, or similar area of study
      • Associate Degree (60 semester hours) equals 1 year (12 months)
      • 90-semester hours equals 2 years (24 months)
      • Bachelor's Degree (120 semester hours) equals 3 years (36 months)
      OR
      
      
      
   2. progressively more responsible experience that provided a knowledge of generally accepted principles, theories, and practices used in hospital administration, health administration, business administration or similar professional experience
2. One year (12 months) of hospital/medical center/health care administrative work experience
   
   OR
   
   College course work leading to a Master's Degree in hospital administration, health administration, business administration or similar area of study

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

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"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.