AV Operations and Events

The Business Technology Team

The Business Technology (BT) team at Okta is the internal IT organization responsible for the technology infrastructure, applications, and services that empower Okta employees globally. We partner across the business to deliver solutions that drive productivity, collaboration, and innovation. Effective financial management and operational discipline are critical to our success in enabling Okta's rapid growth and ensuring we operate efficiently.

AV Operations and Events

This position involves managing and supporting AV events, hybrid and onsite in Okta's Washington DC , New York offices, and occasionally the Chicago office. Primarily supporting regional virtual, hybrid, and local office in-person meetings & events. It also includes supporting up to marquee off-site events such as Oktane, Company Kickoffs, etc., and addressing escalated Tier 1 and Tier 2 event support questions and issues within the defined scope of services. Additionally, the role entails input on training and documentation to assist team members and end users. The individual will also support daily tasks, projects, or programs to enhance and improve Audiovisual (AV) and Workplace Technology systems (hardware & applications) The job duties primarily focus on events, accounting for approximately 60% of the workload, while the remaining 40% is dedicated to projects, break/ fix tasks, and office support. Travel is expected of this role.

AV Operations & Event Support:

• Set up daily meetings & events - hybrid, virtual, and in-person meetings primarily in the Washington DC and New York office event spaces
• This is an on-site role based out of the Washington DC or New York office
• Support in-person, hybrid, and virtual events in the region as needed
• Provide AV support for existing systems
• Support AV Deployments, Break Fix, and AV-related Projects in the Region
• Identify, track, and resolve problems within the AV systems
• Resolve technical AV system problems in the DC, New York, and Chicago offices and globally as needed
• Provide end-user support and training as needed
• Interact with senior internal and external personnel on event production matters, standards, and related projects
• Fundamental understanding of networking, Security, Unified Communications, and event services best practices, e.g., Service Accounts, G-Drive, Zoom, Etc.

Customer Service:

• Meet with customers before meetings or presentations to better understand the customer's requirements for the meeting/ events to ensure success
• Based on Okta's Best Practices: Make oneself available during business hours
• Provide immediate or "emergency" in-person problem resolution when necessary and as needed.

Administrative Services:

• Maintain and provide timely reporting per Okta's requirements
• Track and document daily to quarterly activities per Okta's requirements
• Manage tickets in ServiceNow and Jira

What you'll bring to the role

• Experience Level 1 or 2 entry-level position with the following background:

Associate's Degree preferred in CS, NW, Audiovisual, MIS, related technical degree or equivalent 1 - 3+ years of relevant experience

• Dante Certification Level 1 required
• Experience with AV signal flows and standards
• Working knowledge of operating control booth technologies, video switcher, audio board, graphics systems, etc.
• Knowledge of AV systems, e.g, Zoom Room, operations, and maintenance procedures

• Working knowledge of QSC, Dante, Crestron, Shure, Audio Boards, and AV over IP

• Ability to perform duties with minimal/limited direction
• AV Production or Event support experience

And extra credit if you have experience in any of the following!

• AV Systems Integration with comprehensive knowledge of AV Systems, Zoom front-end, and back-end
• Understanding of corporate network architecture, management, and networking technologies (WiFi, DNS, QoS, VLANs, etc.)
• Knowledge of electronics and troubleshooting procedures, Audio and Video signal flow, with a strong understanding of IT Networking principles
• CTS Training/ Certification preferred or relevant experience
• Jamf Associate Certification
• Ability to train support teams on AV best practices to ensure consistent support practices.
• Backend UC Platform experience with primarily Zoom, Teams, and WebEx

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