Accounts Receivable Credit Specialist

Tactile Medical
medical insurance, life insurance, parental leave, paid time off
United States, Minnesota, Minneapolis
3701 Wayzata Boulevard (Show on map)
Jul 12, 2025
Overview The Accounts Receivable Credit Specialist is responsible for reviewing all insurance and patient credit balances and determine whether a refund, a transfer, a reversal or correction of a contractual allowance may be warranted. Identify trends and the root cause for the credits and work with appropriate parties to minimize refunds. Responsibilities Review, investigate and resolve credit activity Research claim payment discrepencies and rebill/refund claims as needed Initiate refunds of identified overpayments and submit for approval Manage the appeal proess for any inappropriate refund requests Collaborate with Contract team and Cash App Supervisor to report or make posting corrections, as necessary Determine the correct course of action to resolve the refund request or credit balance Identify, report and participate with resolving payer processing challenges Process payer correspondence Other duties as assigned Qualifications Education & Experience Bachelor Degree or equivalent work experience Five or more years of experience with medical insurance and third-party payers Experience with durable medical equipment required Experience with Brightree DME software preferred Previous experience processing refunds Knowledge & Skills Proficient in Microsoft Word, Excel, and Outlook Strong analytical and problem-soliving skills Ability to work in a fast paced, dynamic and growth environment Takes ownership of their assigned responsibilities High professional standards and personal and professional integrity Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems and multi-task effectively Strong attention to detail Comfortable working cross functionally within various levels of an organization Strong customer service, organizational and communication skills are essential to this position. Knowledge of insurance payments and rejections/denial processing Strong critical thinking skills Strong sense of urgency and delivery of results Below is the starting salary range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. $23.89 - $31.35 / HR Additional benefits: non-exempt - Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.