Physician Billing Services Manager (Shared Service Center)

Department & Position Summary:
The Shared Service Center's Physician Services Team is responsible for communicating its revenue cycle activities and performance to individual practice departments within the Boston Children's Hospital Physician's Organization. Our team focuses on partnering with each department to understand their goals, challenges, and key practice drivers. Activities include establishing and maintaining Foundation relationships that focus on KPI's, managing effective ongoing communication regarding RCM workflow issues, and identifying areas for financial performance improvement. This position is primarily remote, but will require periodic onsite responsibilities in our Westwood office.

Key Responsibilities:

• Oversees the production of monthly analytics used to report billing performance to foundation directors and medical chiefs. Analyzes trends, identifies root causes of revenue declines, and maintains statistics for monthly, quarterly and annual reporting. Keeps abreast of changes in payer billing requirements that could potentially impact various foundation specialties.
• Presents performance report data and KPI (Key Performance Indicators) to department leadership in reports and meetings. Manages the research and development of options, recommendations, and presentations to leadership. Develops and implements short and long-term strategies to manage assigned billing support services. Evaluates workflow and allocates resources to provide the highest levels of performance and efficiency.
• Analyzes process and business issues to identify best practice solutions. Recommends and implements process improvements. Shares knowledge and leads teams in process redesign/change management.
• Interacts and collaborates regularly with service-line billing managers and directors, Patient Financial Services, and the Physicians' Organization. Attends meetings, both internal and external, including departmental administrative, finance, billing, and compliance meetings.
• Assumes overall responsibility for HR management of the SSC Billing Services team. Fosters trust and collaboration amongst the team by enhancing employee engagement and addressing performance results while overseeing department training and individual development.
• Implement, monitor, and revise annual goals, objectives, and performance standards, including team metrics for assigned revenue cycle functions. Assesses performance and uses metrics to identify opportunities and drive performance improvement. Collaborates with enterprise foundation departments and participates in initiatives to develop system enhancements and automation opportunities.

Minimum Qualifications:
Education:

• Associate's degree required, bachelor's degree in healthcare administration, business administration, accounting or finance preferred.

Experience:

• 10 years of experience in progressively responsible professional medical billing/revenue cycle operation required.
• 5 years of prior direct report supervisory/management oversight preferred.
• Previous EPIC experience highly preferred.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.