Client Solutions Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

As a Client Solutions Associate Manager, your role is focused on end-to-end solution delivery for client needs throughout the client lifecycle, including client onboarding and managing client change requests. This role requires the ability to be client-facing, bringing strategic insight and practical solutions to both internal and external partners. You will function as the subject matter expert on operational solutions delivery for clients and internal partners, specializing in client onboarding and managing client change requests. Depending on current needs, your role will involve analyzing, interpreting, and validating client requests, leading client onboarding, modifying client setups, executing on, collaborating with, and/or delegating tasks to downstream functional teams, and managing projects to ensure seamless execution. Your position will serve as the single source of accountability, ensuring that client needs are met efficiently and effectively ensuring contractual obligations and regulatory requirements are met. You will own solution delivery for multiple clients and projects simultaneously while working closely with teams across the organization.

Core competencies required for success in this role include leadership, problem solving, project management, communication, organization, flexibility, attention to detail and process improvement.

Essential Duties and Responsibilities

• Client Requirement Analysis, Interpretation, and Validation:
  • Analyze, interpret, and validate client requirements to plan for client solution delivery prior to collaborating with downstream functional teams.
  • Partner and build strong relationships with clients and cross functional teams to support operational changes throughout the client lifecycle.
  • Effectively convey diverse client needs internally, driving the resources needed for successful solution delivery.
  • Ability to explain technical concepts confidently to non-technical audiences; familiarity with medical and healthcare terminology.
• Project Management, Accountability, and Change Management:
  • Complete ownership on the execution of projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project.
  • Lead, facilitate, coordinate, and track day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the client's contract.
  • Lead meetings and conference calls with clients and internal partner teams.
  • Execute on, collaborate with, and/or delegate tasks to downstream functional teams
  • Create and manage customer-specific materials and process artifacts
  • Ensure client satisfaction through follow-up and thorough communication
  • Use organization wide and departmental KPIs to drive prioritization and decision-making
  • Manage multiple projects simultaneously, assisting team to deliver on time
  • Lead and support projects that aim to improve the client lifecycle to achieve scalability and automation
  • Mentor and coach team members to facilitate successful achievement of team goals
  • Presentation Skills: Lead meetings and conference calls with clients and internal partner teams

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• 4-5+ years of professional experience and/or direct project management experience
• 3+ years of client facing experience
• Possess strong end to end operational knowledge to act as a subject matter expert for all operational client needs
• Excellent interpersonal communication skills, communicating and working with clients and internal partners (Technical Data Teams, Sales, Marketing, Client Management, etc.); ability to communicate with both upper management and less experienced team members
• A creative and solution-oriented mindset with excellent problem-solving skills, to understand and respond to new and diverse client and project needs
• Experience with healthcare, health benefits, health and wellness, health plans or health systems
• The ability to work effectively and efficiently across multiple projects and balance competing priorities cross-functionally
• A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goals
• The ability to identify needs, jump in, and work independently and be a team player to support larger team initiatives as needed
• Keen attention to detail / strong technical understanding
• Experience working with all levels within a client organization; from the strategic to the tactical
• Experience leading meetings and presentations
• Official PMP Certification is a plus
• Multi-lingual is a plus (proficient in English)

Education

• Bachelor's Degree from an accredited college/university
• Master's Degree is a plus

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The base salary range for this position is$75,000.00-$80,000.00.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed hereTeladoc Health Benefits 2025.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.