Loan Servicer II (Commercial)

Looking for a role where your attention to detail and problem-solving skills actually move the needle? At Port Washington State Bank (PWSB), we've been serving our communities with pride for over 125 years-and we've been named a Top Workplace 15 times because we prioritize our people just as much as we do our customers.

Due to an internal transition, we're seeking a Loan Servicer II in our Commercial area to join our growing team. This is a great opportunity for someone who's passionate about loan operations, thrives on getting the details right, and wants to contribute to the ongoing improvement of our processes and service delivery.

What You'll Do:

• Accurately enter and maintain commercial loan data, including new loans, rate changes, modifications, and payment schedules
• Program and performance maintenance on bought and sold participations
• Process payments, advances, and track dealership floor plan lines
• Review, track, and fund construction draws
• Support internal and external clients with responsive, thoughtful customer service
• Partner with lenders and operations team members to perform account inquiries and ensure accurate, timely payment processing
• Perform additional administrative and servicing tasks and special projects as needed

What You Bring:

• At least 2years of loan servicing, lending or related experience required, 5+ years preferred
• Experience with the secondary market and SBA servicing (preferred)
• Strong technical and organizational skills
• A natural problem-solver who's analytical, detail-oriented, and solutions-focused
• An interest in improving workflows and contributing ideas that enhance team performance
• A self-motivated mindset with the ability to manage multiple priorities effectively
• A desire to be part of a team where your input is valued and your work helps shape how we operate
• A growth mindset and a passion for their career in loan operations

Why PWSB?

• We care about our people-our benefits go beyond the basics, and we update them based on employee feedback
• Our culture reflects our Midwestern roots-community-focused, people-first, and grounded in trust
• We're committed to providing a healthy work-life balance and a respectful, team-oriented environment