Senior Manager, Product and Software-Mobile

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visitTricon Residential.

Job Description

• Own the product vision, roadmap, and strategy for both the resident mobile app and web portal, ensuring alignment with resident needs and business goals.

• Conduct structured discovery with residents-interviews, surveys, journey mapping, and usability testing-to identify pain points and new opportunities.

• Instrument and maintain behavioral tracking via tools like FullStory, Amplitude, and Mixpanel, partnering with engineering to ensure data integrity.

• Analyze engagement and retention metrics to identify areas of friction and opportunities to improve conversion, satisfaction, and loyalty.

• Translate discovery and analytics into clear problem statements, feature requirements, and hypotheses to test and validate.

• Partner with design and engineering to deliver high-quality solutions through modern Agile practices, including sprint planning, backlog grooming, and iterative releases.

• Manage cross-functional product development workflows for mobile and web, ensuring alignment across engineering, QA, marketing, and customer experience teams.

• Define and track key success metrics; report progress to stakeholders with clarity and accountability.

• Author and maintain clear internal documentation, release notes, and support materials for resident-facing features.

• Advocate for product-led practices across the organization, mentoring others in discovery, prioritization, and outcome-driven thinking.

Qualifications:

• Expertise in product discovery, including customer interviews, opportunity identification, and usability testing.

• Proficient in using product analytics tools such as FullStory, Amplitude, or Mixpanel to guide decision-making and define success metrics.

• Familiarity with tagging/instrumentation planning and working with developers to set up data tracking systems.

• Comfortable defining MVPs, writing detailed requirements, and managing end-to-end product delivery.

• Strong understanding of mobile and responsive web UX patterns, user flows, and design collaboration.

• Experience in Agile product development environments and tooling (e.g., Jira, Confluence, Figma).

• Clear and effective communicator who can influence without authority and bring stakeholders along.

• Deep curiosity about customer needs, and a passion for building products that improve people's lives at home.

• Strong technical acumen and business intuition to guide tradeoffs and prioritize ruthlessly.

• Highly organized, adaptable, and motivated to lead with both vision and execution.

Minimum Requirements:

• BA/BS degree or equivalent combination of certifications and relevant experience

• 5+ years of product management experience, with 3+ years owning customer-facing mobile and/or web applications in a product-led company.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception

#LI-Hybrid

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.