Patient Health Navigator/CPT

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Responsibilities:

• Follow all established guidelines for venipuncture, finger stick, heel stick, and collection of body fluid specimens.
• Complete all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
• Identify problems that may adversely affect test performance or reporting of test results.
• Any identified problems require immediate notification to technical CLS supervisor.
• Workstation and laboratory areas are kept clean in accordance with departmental and regulatory standards.
• Maintain lab supplies and materials at appropriate stock levels.
• Monitor and adhere to laboratory safety per the FHCSD chemical hygiene plan and safety processes.
• Perform specimen handling, storage of specimens and processing according to Laboratory Procedure Manual.
• Follow the Laboratory's procedures for specimen handling and processing, reporting, and maintaining records of patient test results.
• Input order entry, pending log and cancellation of specimens into the computer tracking system.
• Perform clerical duties related to reporting of results and distribution in a timely manner.
• Perform Point-of-Care Waived Test according to Laboratory Procedure Manual.
• Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements.
• Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
• Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
• Assists with scheduling, organizing, and managing a patient/client's healthcare maintenance and treatment.
• Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
• Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.
• Perform other duties as assigned.

Requirements:

• High School Diploma, GED Equivalent or Certified Phlebotomy Technician Certificate from an approved DHHS training facility Required.
• Current California license or certificate as a Phlebotomy Technician.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required.
• 2 years of experience with health education or working in the medical/health related fieldpreferred.
• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements
• Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

• 0 - 4 years of experience performing venipuncture, finger stick, heel stick, and collection of body fluid specimens.
• Ability to work well in both a team-based environment and independently.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced high-workload environment.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.
• Bilingual in English/Spanish STRONGLY preferred.
• Demonstrated ability to maintain good working relationships with employees, coworkers, and departments.
• Good interpersonal and customer service skills.
• Good organizational skills, attention to detail, and time-management skills.
• Possess strong motivation to meet deadlines and achieve goals.
• Good written and verbal communication skills to include ability to communicate effectively with patients and family members who speak English as a second language.
• Basic computer ability to comply with department needs and expectations (i.e., inputting order entry, obtaining demographic information, and reports on patient's lab test results, electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Intermediate interpersonal and customer service skills.
• Demonstrated social skills, limit-setting, and boundaries.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Demonstrated ability to exercise discretion and maintain confidential information.
• Ability to work well in both a team-based environment and independently.
• Basic supportive communication skills, such as reflecting, active listening, and paraphrasing.
• Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
• Knowledge of health and social service systems in San Diego County is preferred
• Strong skills in computer applications and software.

Rewards:

• Job type: Temporary, Full-Time.Tuesdays 10:30-7, Weds 10:30-7, Thurs 10:30-7, Fri 8-5,Sat 7:30-4 or 8-4:30
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)