New

Director of Salesforce

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Jun 05, 2025

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	008074
Vacancy Open to	All Candidates
Working Title	Director of Salesforce
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 am - 5:00 pm; Monday - Friday
Hours per week	40
FLSA Status	Exempt
Division	OneIT
Department	Office of OneIT (Adm)
Work Location	Kennedy Bldg.
Salary Range
Primary Purpose of Department	The Office of OneIT provides highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals.
Primary Purpose of Position	The Director of Salesforce leads the strategic growth and operational excellence of the University's Salesforce ecosystem. Reporting to the Assistant Vice Chancellor for Enterprise Applications, the Director of Salesforce is responsible for managing a talented CRM group, setting the strategic direction for expanding Salesforce across campus, and ensuring the platform effectively supports the University's mission across various departments. This position requires a strong blend of leadership capabilities, technical acumen, project management expertise, and change management skills, with a deep understanding of the Salesforce ecosystem.
Summary of Position Responsibilities	Develop and execute a comprehensive Salesforce strategy aligned with the University's overall goals, identifying opportunities for expansion and optimization across academic and administrative units. Provide strategic direction and technical leadership to the CRM group, fostering innovation and continuous improvement. Collaborate with stakeholders across campus to understand their needs and translate them into effective Salesforce solutions. Oversee the planning, execution, and delivery of Salesforce projects, ensuring they are on time, within budget, and meet stakeholder requirements. Provide hands-on technical leadership and guidance to the CRM group in designing, implementing, and maintaining Salesforce solutions.
Minimum Education/Experience	Bachelor's degree and 5+ years' experience with increasing levels of responsibility working with the Salesforce platform, or an Equivalent combination of education and relevant experience. Proven track record of successfully managing complex Salesforce implementations and integrations. Experience with project management methodologies with strong project management skills. Deep understanding of Service Cloud and Education Cloud.
Preferred Education, Knowledge, Skills and Experience	An advanced degree (e.g., MBA, M.Ed., MSIS, Ed.D., or Ph.D.) is highly desirable. Demonstrated experience (5+ years) leading and managing a team. Excellent communication, interpersonal, and collaboration skills. Excellent change management skills and the ability to drive adoption of new technologies and processes. Familiarity with Experience Cloud, Agentforce, Data Cloud, Ascend, Mulesoft, and Banner is highly desirable. Strong analytical and problem-solving skills with a data-driven mindset. Experience working in a higher education environment, particularly at an R1 institution, is preferred. Knowledge of FERPA, student data privacy practices, and university governance policies.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the *finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.* UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	06/05/2025
Posting Close Date	06/19/2025
Open Until Filled	No
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a bachelor's degree and five or more years of experience with increasing levels of responsibility working with the Salesforce platform, or an equivalent combination of education and relevant experience?
- Yes, bachelor's degree and five or more years of experience working with Salesforce or higher
- Yes, equivalency with an associate's degree and seven years or more of experience working with Salesforce
- Yes, equivalency with a high school and nine years or more of experience working with Salesforce
- No

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Contact Information for References