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Job Title: Patient Access Specialist (Remote, Contract Role) Position Overview:
We are seeking a detail-oriented and customer-focused Patient Access Specialist to support a healthcare access program on a fully remote, contract basis. In this role, you'll serve as a liaison between patients, healthcare providers, and payers, offering guidance and support related to benefits, claims, authorizations, and more. You'll play a key part in helping patients navigate the complexities of healthcare coverage. Key Responsibilities:
Support patients, providers, and caregivers with benefit-related services such as benefit verifications, claims assistance and tracking, prior authorization coordination, appeals and denials, alternate coverage research
Conduct welcome and follow-up calls as needed
Maintain accurate documentation and ensure data integrity
Collaborate with internal teams and external partners to ensure service standards are met
Monitor payer trends and escalate potential issues or delays
Provide professional, empathetic customer service via phone and digital platforms
Handle sensitive patient information with confidentiality and discretion
Requirements:
High school diploma or GED required; associate's or bachelor's degree a plus
4+ years of relevant experience in healthcare, administrative support, accounting, or customer service (degree may substitute for experience)
Strong understanding of healthcare terminology, insurance processes, and reimbursement practices
Excellent verbal and written communication skills
Proficiency in Microsoft Office tools (Excel, Outlook, Word)
Ability to work independently in a structured, remote environment
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Equiliem
May 29, 2025