Customer Engagement Director

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Director of Customer Engagement will lead global programs that elevate top customer voices through advisory boards, strategic reference sourcing, and executive engagement. This role is responsible for influencing product direction, amplifying Docusign's credibility through customers in IR/AR/PR initiatives, and shaping customer participation in thought leadership and executive-level storytelling.

The ideal candidate will have a proven track record of building and scaling executive-level customer programs, including Customer Advisory Boards, strategic speaker pipelines, and executive engagement across IR, AR, and PR channels. This is a highly cross-functional role requiring close collaboration with Product, Product Marketing, Sales, Customer Success, Experiential Marketing, Comms, and ELT stakeholders.

This role is an individual contributor role reporting to the Director, Customer Marketing & Engagement.

Responsibility

• Build and scale the global Customer Advisory Council program, including playbook development, customer selection, engagement strategy, meeting execution, and post-engagement follow-up

• Lead cross-functional alignment with Product, Product Marketing, and Customer Success to identify strategic customers, capture feedback, and share insights that inform the product roadmap

• Design and execute year-round engagement plans for board-level customers, including roadmap previews, private workgroup sessions, executive roundtables, and exclusive VIP experiences

• Build strong relationships with advisory board members and strategic customer advocates, increasing their satisfaction and loyalty, with the goal of converting them into Docusign Champions

• Partner with Customer Marketing to tell their stories through videos, case studies, event speaking, and thought leadership opportunities

• Coordinate customer reference sourcing for IR, AR, and PR moments, partnering closely with Analyst Relations, Product Marketing and Corporate Communications

• Manage a global pipeline of executive-level speakers for internal and external events (e.g., Momentum, Dreamforce, board briefings, third-party webinars)

• Design and maintain a structured product feedback loop, including documentation and synthesis of key insights surfaced through advisory programs

• Identify and activate top customer voices for thought leadership and innovation storytelling, in partnership with Product Marketing and Comms teams

• Oversee executive communications, customer engagement strategies, and follow-through across touchpoints such as workstreams, closed-loop feedback, and roadmap alignment

• Collaborate with experiential marketing to deliver premium, high-touch advisory and executive engagement experiences

• Maintain program KPIs and dashboards to track performance, insights captured, business influence, and customer satisfaction

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in customer engagement, executive programs, product marketing, or customer marketing
• 3+ years directly managing customer advisory councils or boards
• Experience working with executives and senior stakeholders
• Background in B2B SaaS or enterprise technology environments
• Bachelor's degree in Marketing, Communications, Business, or related field

Preferred

• Deep understanding of enterprise customer needs and how to engage them through strategic influence programs
• Experience running high-touch advisory and executive programs across multiple geographies
• Excellent storytelling, relationship-building, and communication skills, with strong executive presence
• Strong cross-functional leadership skills, including alignment with Product, Comms, and Customer Success teams
• Ability to manage multiple complex workstreams with a strategic mindset and attention to detail
• Experience with Salesforce, Jira, and customer advocacy platforms

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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