New

Field Technician

Performance Contracting Group
$66,000 - $83,000 annual salary plus non-guaranteed annualized bonus program.
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, 401(k)
United States, California, Anaheim
May 24, 2025
Field Technician PCI Los Angeles 107, 4955 E LANDON AVE, Anaheim, California, United States of America Req #655 Friday, May 23, 2025 Company Overview Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential. Job Description PCI is seeking an experienced Field Technician for its Corporate Information Technology operations based in Anaheim, California. This individual will: Field incoming support requests (phone and tickets) Triage and resolve support requests as necessary Escalate advanced issues to appropriate team Maintain excellent records of work completed Perform tests validating resolutions provided Engage all tickets assigned within internal SLAs Manage, execute, and document project work Produce written Knowledge Articles Provide mentoring to IT Service Desk Technicians Perform advanced diagnosis of client devices and branch office equipment Travel to remote offices and execute onsite work Front costs associated with travel and onsite project work Effectively communicate and execute work while face-to-face with our operations business partners in their offices Self-directed engagement of support requests and projects Salary range: $66,000 - $83,000 annual salary plus non-guaranteed annualized bonus program. Basic Requirements Minimum 3 years of technical support experience Ability to travel up to 25% of the time, fronting cost to be reimbursed Must be able to provide steel toe boots Job function related Certification(s) such as: CompTIA Network+, Cisco CCNA, MCSA, etc. Intermediate understanding of structured cabling and equipment racking practices Ability to mentor Service Desk Technicians Basic understanding of Audio/Visual and conferencing solutions Intermediate software and Operating System troubleshooting ability Intermediate to advanced understanding of server/client relationship Intermediate administration of Active Directory Basic administration of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki Dashboard Advanced client hardware troubleshooting Ability to execute remote and onsite/in person technical support Ability to determine equipment requirements and place orders Ability to organize, prioritize and execute project work both remote and onsite Ability to deploy Operating System images and install and configure common software Ability to complete data and profile migrations with high level of touch Intermediate understanding of routing, switching, and common networking concepts/protocols including TCP/IP, Ports, DNS, DHCP, LAN/WAN, VPN, etc. Preferred Requirements Local to the LA area This role is not eligible for visa sponsorship. At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life. In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer: Competitive pay Incentive bonus plan Employee stock ownership plan (ESOP) 401(k) retirement savings plan with match Medical, prescription drug, dental, and vision insurance plans with flexible spending account option Life insurance, AD&D, and disability benefits Employee assistance program (EAP) Flexible paid time off policy and paid holidays PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG's Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. NOTICE TO STAFFING FIRMS, AGENCIES AND EMPLOYMENT VENDORS: Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third-party vendor. #PCG Other details Pay Type Salary Apply Now PCI Los Angeles 107, 4955 E LANDON AVE, Anaheim, California, United States of America Share this job: