New

Software Support Specialist

Tyler Technologies
United States, Michigan, Troy
840 West Long Lake Road (Show on map)
May 23, 2025
Software Support Specialist Apply Online In this role you will support Tyler Technologies' Fire Prevention Mobile software products.This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve technical problems. Responsibilities Provide high-quality phone and email support of Tyler's Fire Prevention Mobile software application. Perform extensive troubleshooting of key software and hardware components to closure. Take ownership of technical incidents and coordinate resolution with product development team when necessary. Replication of complex customer issues. Train customers in system operation and software functionality. Provide consulting services to customers so they can maximize the benefit of their Fire Prevention Mobile software. Qualifications Excellent active listening and personal interviewing skills. Commitment to providing an exceptional experience to our customers. Readiness to learn new technologies at lightning speed. Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 8PM Location Troy, Michigan Travel 0-5% Apply Online Requisition Number:2025-6859 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.