Clerical Assistant 3 - Bureau of Driver Licensing

The Bureau of Driver Licensing within the Department of Transportation is seeking to fill the position of Clerical Assistant 3 in Dauphin County. This role is crucial for providing clerical and administrative support, ensuring the smooth operation of the Division. The Clerical Assistant will engage with a variety of stakeholders, including medical professionals, legal representatives, legislative offices, couriers, examination centers, and drivers, thereby enhancing the overall efficiency of the department's services. This is an excellent chance to become part of a dedicated team where you can utilize your exceptional communication skills in a role brimming with potential.

In this role, you will be responsible for reviewing all incoming medical reports submitted by physicians, law enforcement agencies, and concerned citizens. You will evaluate the information against our established regulations and statutes, making independent decisions regarding the necessary actions to be taken. Utilizing a PC-based imaging system, you will process medical reports, creating individual cases for each driver. This may involve conducting medical research through the internet and other resources to ensure accurate assessments. You will also correspond with drivers who have active records using word processing software, and review and process all returned medical forms, making decisions in accordance with established policies and interpretations of existing regulations. Additionally, you will have the authority to approve or disqualify drivers for special medical waivers and handle various driver licensing forms and applications, including renewals, permits, extensions, and identification cards, while calculating all associated processing fees. Your responsibilities will also include answering incoming telephone calls and initiating calls to physicians and other medical personnel to obtain necessary clarifications regarding reports received by the Department. You will reach out to lawyers, legislative offices, messengers, exam centers, and drivers as needed. Furthermore, you will research and resolve discrepancies in medical records, as well as address any errors made by the Bureau related to medical cases. You will be tasked with adding or deleting medical restrictions based on the information received, sorting and opening all mail, and preparing daily production reports. Maintaining the paper stock and toner in all printing equipment will also be part of your duties. You will assist your supervisor in developing procedures aimed at minimizing customer inconvenience during system issues and will be required to gather documentation when reporting such problems. Compliance with the Driver and Vehicle Services Customer Service Policy is essential, and you will be responsible for ensuring that the correct fee waiver code is utilized and properly documented whenever a fee waiver is applied.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 75 hours bi-weekly
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch, with rotating Saturdays.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.