Associate Transplant Coordinator, Transplant Institute

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Associate Transplant Coordinator, Transplant Institute - Heart.

In this role, the successful candidate Heart Transplant & LVAD - Supports the Transplant Institute through provision of administrative tasks such as answering patient phone calls, performing front desk duties, scheduling testing, and facilitating and conducting correspondence for patients and referring providers. The TCA serves as primary contact person for patients, living donors, internal staff and referring physicians. Additionally, the TCA may support the administrative, clinical, and academic needs of our faculty members. The TCA performs other administrative duties as assigned.

Job Responsibilities:

• Demonstrates knowledge of the organization's Service Standards and incorporates them into the performance of duties.
• Perform administrative duties for the Transplant Institute.
• Contact patients after initial referral and assures insurance coverage for transplant at this program. Verifies insurance and obtain authorization/referral for consult. Complete all intake duties including gathering information on PCP and referring MD. Ensure patients are on par with providers,
• Create new patient medical record chart, with all the demographics, history and all forms that are required for the patients consent.
• Obtain patient records and scan into EPIC with correct labeling to ensure accuracy for providers
• Preparing new consults hand out folders for kidney, pancreas, liver, heart or lung patients.
• Greet patients when they enter the transplant clinic and check in/out
• Utilize reporting in order to schedule appointments, testing, consults and obtain records. Upload any files, records, or CDs
• Utilizes Phoenix/EPIC checklist and work flow process to coordinate evaluation of donors or recipients.
• Initiate and obtain prior authorizations as indicated. Update expired authorizations as needed.
• Facilitate mailings to patients/referring providers and upon request.
• Mail out new patient packet to the patient with all information for transplant or donation along with forms that may need to be signed by the patient.
• Assist with faxing and scanning including right fax
• Assists coordinators with follow up phone calls to patients to ensure completion of testing for any phase of transplantation (evaluation, waitlist, post-transplant for recipients or donor evaluation and post-donation care).
• Prepare and distribute the weekly list of the patients that are going to be presented/discussed at the listing meetings.
• Provides patient education about the transplant and living donation process and what to expect from the transplant center.
• Assist with tissue typing and lab send outs to American Red Cross and Rogosin Institute
• Collaborate with medical assistants (if present) to ensure clinic runs smoothly and efficiently.
• Answer patient phone calls and address concerns or triage to the correct clinical provider. Understand phone tree and appropriate level of escalation.
• Reviews and coordinates patient testing and tracks progress in EPIC checklist, synthesize results and reports to transplant coordinators, follows up with patients regarding missing testing.
• Independently answers questions from patients, donors and referring providers. Escalate clinical symptoms to clinical team.
• Provides referring physicians and dialysis units information about patients' progress in the transplant system via letters, phone calls, emails, or other forms of communication.
• In collaboration with transplant coordinator, facilitate work up for patients in any phase of transplantation and make follow up phones calls as needed.
• Runs EPIC reports of patients requiring follow up and blood work.
• Assists with locating non-compliant patients who are still in evaluation and with locating patients who are high on the wait list and need to be seen
• Additionally, the TCA may support the administrative, clinical, and academic needs of our faculty members.
• Performs any and all other administrative duties assigned.

Minimum Qualifications:
To qualify you must have a Bachelors degree required

Preferred Qualifications:
2 to 3 years of experience in a physician practice; previous experience working at a dialysis unit or transplant center; familiar working with kidney, liver, heart and/or lung disease patients

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 - $66,144.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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