Patient Services Representative (.5)

At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences. DMU is seeking a Patient Services Representative (.5) to provide support to the Des Moines University Physical Therapy Clinic and Sports Performance Center by scheduling appointments and classes, coordinate patient records, communicate with the physicians' offices and perform clerical work and minor administrative duties.

What you'll do:

• Answer all incoming telephone calls and greet patients/visitors while providing friendly customer support, ascertain nature of business and direct them to appropriate person or area. Escort patient to appropriate location if needed.
• Schedule patient appointments according to the registration systems procedural manual.
• Perform patient registration, insurance verification and authorization along with data entry functions related to patient registration according to the registration systems procedural manual.
• Monitor patient information (HIPAA, signed consent and protected health information, addresses, telephone numbers and insurance information, etc) and make corrections as necessary or report the information to the appropriate department for correction.
• Collect all co-pays/deductibles or payments owed to Des Moines University, provide receipt, balance cash drawer and route money to the appropriate destination.

What we are looking for:

• Minimum high school diploma or equivalent.
• Prior front office work experience in a medical or dental office preferred.
• Experience with third-party payer regulations.
• Basic PC knowledge and skills including use of email and the internet; must be able to use various Microsoft office programs, our electronic health record and other related software for daily work.
• Must be able to operate a multipurpose copier, telephone, and other general office equipment.

*To see the full job description go to Position Description at the bottom of this posting.

About:

Founded in 1898, Des Moines University is a premier medical and health sciences institution comprising three colleges- College of Osteopathic Medicine, College of Podiatric Medicine and Surgery, and College of Health Sciences - offering ten graduate degree programs.

Our mission is to improve lives in our global community by educating diverse groups of highly competent and compassionate health professionals.

It is an exciting time to join DMU. In 2023, we relocated our primary academic and operational offices to a new 88-acre campus in West Des Moines, Iowa, while maintaining an active clinic on our former campus. This state-of-the-art campus includes technology-rich, flexible education spaces that support innovative teaching methods and connect faculty and students across all of our programs. Our new research facilities include a vibrant and spacious open laboratory, designed to foster collaboration and innovation.

DMU enhances our community's quality of life by educating outstanding health professionals and leaders; providing expert, compassionate patient care; serving the community in diverse ways; and stimulating the central Iowa community.

At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences by supporting a diverse community of faculty and staff with programs and services across the employee lifecycle.

Required Documents:

Resume, cover letter, and contact information for three professional references required at time of online submission. Apply at www.dmu.edu/employment.

Department: DMUPTSPC

Status: Non-Exempt

Ideal work schedule: Mon-Thurs, 12:30-6:00 PM (20 hrs/week), but some flexibility available

Pay Rate: $22.41/hr