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Dispatcher

Delaware River & Bay Authority (DRBA)
United States, New Jersey, Cape May
Jun 03, 2025
DISPATCHER Location: Delaware River and Bay Authority Police Cape May-Lewes Ferry, Cape May, NJ Rate: $29.955 per hour ($62,308 annualized) Opening Date: May 7, 2025 Closing Date: June 6, 2025 I. POSITION SUMMARY The general responsibilities of the Dispatcher involve sending, receiving, recording, and disseminating information using a variety of police communications equipment (i.e., police radio, intercom, telephone, and computer). Dispatchers promote a professional and courteous environment at Authority facilities when they interact with the public and co-workers. II. ESSENTIAL DUTIES AND RESPONSIBILITIES * Receives and sends calls on the police radio and monitors all active radio frequencies * Answers emergency and non-emergency telephone calls, contacts police and management personnel, monitors security cameras, reports unusual occurrences and monitors building alarm systems * Follows Delaware Justice Information system (DELJIS) (DMB) or Criminal Justice Information System (CJIS) (CMLF) rules (e.g., criminal history, driver's history) * Assesses the nature of all reports and determines proper method of response * Expeditiously processes calls for assistance from outside police agencies and dispatch patrol units * Monitors DELJIS (DMB) or CJIS (CMLF) teletype information relevant to the department's operation and disseminates to supervision & patrol units * Provides for officer safety by monitoring the time spent on an assignment and assessing potential risks * Responsive to the public and coordinates public assists (e.g. tow service) by contacting outside agencies and relaying pertinent information * Assists patrons with special needs, assists victims and witnesses, providing referrals to victim/witness assistance organizations and providing travelers' information to patrons * Disseminates general broadcasts via radio message and transfer telephone calls to other departments * Enters data into Computer Aided Dispatch (CAD) and authorized computer systems and accesses information from DELJIS (DMB) or CJIS (CMLF) and NCIC * Records activities within the detention area, updates towing records, maintains and updates logs, and prepares shift activity reports * Monitors all radios, recalls information and responds appropriately, responds to visual cues, monitors detention/processing areas and remains alert * Proficient in business and police communication * Completes DELJIS (DMB) or CJIS (CMLF) and National Criminal Information Cener (NCIC) log forms and maintains other police equipment and supplies * May assist with loading and unloading ferry vessels by coordinating radio communications between patrol and security officers and non-police employees (CMLF) * May make announcements and page patrons using public address system (CMLF) * May maintain first aid supplies and maintain access control over the gas key and log (CMLF) * May provide information to patrons using the Delaware Memorial Bridge (DMB) and Cape May-Lewes Ferry (CMLF) * May report any, and all, occurrences related to violations of the CMLF/DMB Threat Policies * May operate traffic management system and variable message signs; coordinates the opening and closing of traffic lanes (DMB) * Monitors closed-circuit television surveillance cameras at the DMB/CMLF for suspicious activity * Provides the highest level of customer service and professionalism to all internal and external customers II. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Must possess a variety of basic clerical and administrative skills in order to perform their job duties * Ability to enter accurate and clear information into logs; compose directed messages write concise, clear and legible memos to co-workers * Ability to read and understand information displayed on computer screens, information received from DELJIS (DMB) OR CJIS (CMLF) and NCIC, training material and instructional manuals * Ability to verbally communicate in a clear, professional and courteous manner with police personnel and the public providing information when called upon from available resources * Ability to react well under stress and remains professional when dealing with conflict * Ability to provide training to new dispatchers, when called upon * Ability to provide superior customer service IV. REQUIRED EDUCATION AND EXPERIENCE * High School diploma or equivalent * Eighteen (18) years of age or older * Experience as a Dispatcher V. LICENSES, REGISTRATIONS, AND/OR CERTIFICATES * DELJIS (DMB) or CJIS (CMLF) certified within 90 days VI. ADDITIONAL REQUIREMENTS * Subject to a background check * Subject to a pre-employment physical examination and drug test * Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly * This position works rotating shifts and must adapt to irregular working conditions * This position is eligible for shift differential pay If you are interested in applying for this position please complete the on-line application at www.drba.net. In addition, you also have the option of attaching a resume to the completed application. The Delaware River and Bay Authority is an Equal Opportunity Employer