Supervisor Administrative

Position Summary

The Supervisor Administrative Airports provides administrative support and guidance to the leadership team and crewmembers and ensures JetBlue policies and procedures adhere to administrative and accounting guidelines.

Essential Responsibilities

• Oversee the scheduling team, including call outs, Paid Time Off (PTO), Roster Apps updates, vacation, holiday and shift bids
• Establish and maintain departmental records including crewmember files, weekly attendance statistics and payroll administration for the department
• Support development of crewmember guidelines and processes
• Focus on teambuilding and communication between your department and all other departments
• Help coordinate and monitor administrative support to ensure training and operational schedules are documented accurately
• Communicate with the leadership team in order to provide optimal administrative support and crewmember satisfaction
• Prepare reports for the leadership team on any payroll, hours worked, paid time off, overtime, attendance and work performance anomalies
• Serve as point of contact for coordinating schedules, meetings and conferences, and arranging travel as required
• Assist with crewmember relocations and assignments related to promotions or changes in station requirements
• Administer progressive guidance to crewmembers as needed
• Oversee Leave of Absence and FMLA, working closely with the People and Benefits Team
• Is accountable to senior management for ensuring the safety and security of ground handling operations
• Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards
• Take a significant role in the development of crewmembers to support engagement, growth, and goal achievement by establishing clear performance expectations and accountability for crewmembers
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years of related experience
• One (1) year of supervisory experience and/or leadership experience
• Attention to detail and accuracy
• Able to work variable hours, flexible shifts, including holidays and weekends
• Able to effectively manage sensitive and confidential information in a professional manner
• Detail oriented with the ability to multi-task and prioritize projects
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for overnight travel (10%)
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship
• For internal candidates, good standing in attendance, performance and safety

Preferred Experience and Qualifications

• Proficient in Microsoft Office suite and SharePoint services
• Ability to work under pressure in a team environment
• Highly organized and focused
• Excellent verbal and written communication skills as well as strong analytical abilities
• Ability to apply critical thinking to the decision-making process
• Able to work independently and in a team environment
• Remain composed in a demanding, fast-paced work environment and take control in unexpected situations

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)