Remote New

Manager, Technical Product Support

FinThrive
United States
May 04, 2025
About the Role Impact you will make This is a managerial position that oversees the operations support team for our insurance eligibility product. This position will coordinate and streamline onboarding and steady-state processes as it relates to product QA, EDI and reporting operations. It will provide system-level monitoring and analytics for a large number of customers. This position will also optimize the operation and efficiency of our data processing engine that delivers insurance eligibility and insights to national healthcare systems. This key product enables our customers to better secure payment for bills that may otherwise, go unpaid. What you will do Manage the workload and administrative tasks for an evolving team with multiple focuses while creating an environment of continuous improvement with regard to process, technology and customer satisfaction Manage the team's backlog to optimize throughput and to accurately predict turnaround time for open issues Identify impediments for the team and determine the best elimination plan Collaborate with other leaders to ensure teams are working together in order to delight our customers Manage capacity and staffing to include recruitment, supervision, scheduling, development, evaluation, and performance management Drive consistency in process Present project outcomes for upper management Mentor other leaders and engrain best practices into company culture What you will bring Bachelor's Degree SQL knowledge 1+ years of leadership experience Experience with Revenue Cycle Mangement Experience in healthcare-based setting Experience managing in a remote environment Travel required: Minimal (a couple of times a year) What we would like to see Insurance eligibility experience (270/271) EDI Insurance Discovery Payor Connections Power BI Tableau About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture. Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com \| FinThrive Careers \| FinThrive Benefits & Perks \| Physical Demands