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 Job Title: IT Manager - Application Development
  Department: Information Technology
  Reports To: CTO
  Manages: QA Analysts, Business Analysts, Solution Architects, Developers, Salesforce Developers/Admins
  Position Overview
  The IT Manager serves as a technical leader, process evangelist, and people manager for a cross-functional team delivering multi-platform solutions. This role combines product ownership, agile facilitation, and DevOps governance to drive secure, high-quality releases while adhering to ISO/SOC2 standards.
  Key Responsibilities
  Agile Leadership & Process Ownership 
 
  
 - Act as co-product owner, collaborating with stakeholders to define vision, prioritize backlogs, and ensure solutions meet business and security requirements.
 - Facilitate Scrum ceremonies (sprint planning, retrospectives, daily stand-ups), supporting the team to move into a state of self-organization.
 - Champion DevOps and CI/CD practices, enforcing strict pipelines, automated testing, and audit trails for compliance.
 
  
 
 
Team Management & Development
 
  
 - Lead and mentor QA analysts, BAs, architects, and developers, fostering skill growth and accountability.
 - Conduct performance reviews, resolve conflicts, and align career development with organizational goals.
 - Optimize team composition by hiring or restructuring roles to address project needs.
 
  
 
  
 - Embed security controls into all phases of development (design, coding, testing, deployment).
 - Mitigate risks by reviewing architecture decisions and third-party integrations.
 
  
 
 
Technical Oversight
 
  
 - Review technical designs for scalability, security, and alignment with business objectives.
 - Resolve cross-team dependencies and resource bottlenecks.
 - Troubleshoot critical issues affecting system stability or compliance.
 
  
 
 
Stakeholder Accountability
 
  
 - Report progress and risks to executives using metrics (velocity, defect rates, compliance gaps).
 - Negotiate scope and timelines with business units while safeguarding technical integrity.
 - Escalate impediments requiring leadership intervention (e.g., budget, cross-departmental conflicts).
 
  
 
 
Required Skills & Qualifications
 
  
 - 5+ years in IT leadership managing agile teams (QA, developers, architects) in multi-platform environments.
 - Technical proficiency in DevOps tools (Jenkins, Gearset, Azure Devops, GitHub Actions), Salesforce, and CI/CD pipelines.
 - Security-first mindset with experience implementing ISO 27001/SOC2 controls.
 - Exceptional communication for bridging technical and non-technical stakeholders.
 
  
 
 
Preferred Qualifications
 
  
 - Certifications: CISSP, PMP, or ITIL for governance frameworks.
 - Salesforce architecture knowledge (Platform Developer I/II, Certified Architect).
 - Deep Agile expertise with certifications (CSM, SAFe) and hands-on Scrum/Kanban implementation.
 
  
 
 
Benefits: 
 
  
 - Family - Fun atmosphere
 - Concierge Service
 - Outside Vendors for convenience (car detailing, massage, chiropractor)
 - Paid volunteer hours
 - Health, dental, vision insurance
 - Paid maternity/paternity leave
 - 8 paid holidays (including your birthday)
 - PTO + Flex Time
 - Company events/Quarterly outings
 
  
 
 
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