Senior Director of Aftermarket Parts

We are seeking a dynamic, results-driven Senior Director of Aftermarket Parts to lead the development, execution, and growth of our Fire Division aftermarket parts business. The Senior Director will oversee all aspects of the aftermarket parts strategy, operations, and team, ensuring excellent customer service and product quality while driving profitability and market share growth.

• Leadership & Strategy:
  Lead and manage the Fire aftermarket parts division, including strategy formulation, market analysis, and sales forecasting. Work with the Fire aftermarket parts leadership to develop strategies for; multi-level parts pricing, stocking plans, marketing initiatives, and incentives to provide for growth in overall sales and profitability.
• Team Management:
  Lead, mentor, and develop a high-performing team of aftermarket professionals. Foster a culture of collaboration, accountability, and innovation across departments, including operations, sales, marketing, and customer service.
• Product & Supplier Management:
  Oversee the sourcing and procurement of aftermarket parts, ensuring high-quality products and strong supplier relationships. Identify and evaluate new supplier partnerships to improve product availability and cost efficiencies.
• P&L Responsibility:
  Own the P&L for the Fire aftermarket parts division. Establish pricing strategies, monitor margins, and ensure financial targets are met while maximizing profitability and reducing operational costs.
• Customer Focus & Satisfaction:
  Ensure a customer-centric approach in all aftermarket operations, including our dealership network. Implement processes that improve customer satisfaction, including managing part availability, delivery time, and customer support.
• Inventory & Logistics Management:
  Oversee parts distribution via warehouse management, inventory control, and logistics to ensure optimal stock levels, timely deliveries, and cost-effective shipping.
• Market Analysis & Competitive Intelligence:
  Analyze market trends, customer needs, and competitor activity to develop strategies for capturing new market opportunities and retaining existing customers.
• Cross-Functional Collaboration:
  Work closely with Sales, Marketing, R&D, and other teams to ensure alignment on product offerings, pricing, marketing strategies, and customer engagement.
• Compliance & Quality Assurance:
  Ensure that all aftermarket products meet regulatory and quality standards. Stay up-to-date on industry regulations and implement processes to maintain compliance.
• Perform other duties as assigned.

Requirements (education, experience, travel, physical, work environment):

• B.S. Degree in Business, Supply Chain, Engineering, or related field. MBA or equivalent advanced degree preferred.
• Minimum 10 years' progressive experience in aftermarket parts management, with at least 5 years in a senior leadership role.
• Ability to travel 20% at a minimum.
• Proven track record in P&L management, team leadership, and strategic planning.
• Excellent leadership and mentoring skills in a matrixed environment
• Strong analytical and problem-solving capabilities
• Ability to analyze complex data and market trends to inform decision-making
• Sound judgment with the ability to make timely, and sometimes difficult, decisions
• Ability to influence and work collaboratively across functions and business units
• Skilled in project management and change leadership
• Excellent verbal and written communication and negotiation skills
• Demonstrated ability to lead people and get results through others.

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