Senior Technical Program Manager

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

A phenomenal opportunity exists within Medallia's Research & Development PMO Team as we are looking for a Senior Technical Program Manager. This leader will have a unique opportunity to directly impact Medallia's strategic goals with a focus on helping 30+ teams unite under our new Agile SDLC. The position requires Scrum / SDLC expertise, strong process implementation / rollout experience, and a proven track record of successfully running Programs / Projects as a Technical Program Manager.

Please note that this position is based in the US, reporting directly to the VP of R&D PMO.

• Serve as SDLC subject matter expert, helping teams to navigate our processes and tools efficiently and effectively.
• Lead multiple concurrent Programs and Projects varying in size/scope/complexity, spanning across several different teams and organizations.
• Take personal responsibility for the success and health of Programs and Projects under your care and act as a change agent to drive operational efficiencies into process, teams and tooling.
• Proactively manage technical challenges & risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.
• Maintain a deep, technical end-to-end understanding of solutions being built, the upstream/downstream dependencies and impacts, and the resulting customer journey experienced by our users.
• Be sought after by leadership for "the real story" and craft communications that can be consumed at different levels of the organization..
• Shield team members by answering both technical and business-related questions on behalf of the team.
• Continually pursue delivery excellence by increasing team velocity, efficiency and throughput.
• Understand cloud-based software development, web services, APIs, and cloud computing.
• Amplify your impact by educating and mentoring the TPM and Engineering communities on SDLC and program management best practices.

Minimum Qualifications

• 8+ years of leadership experience in Product / Engineering / PMO
• Demonstrated understanding of Agile methodologies and how to apply them
• Demonstrated experience leading organizations through significant process changes
• Demonstrated program management experience with large-scale initiatives leading broad programs across organizations in a matrixed, globally-diverse workforce
• Demonstrated knowledge of Software Development & Project Management methodologies
• Demonstrated understanding of Jira / Confluence

Preferred Qualifications

• CSM, CPO, PMP certifications
• Experience with SaaS and hybrid cloud solutions
• Adept at cultural change management
• Ability to thrive and succeed in a dynamic environment not slowed down by ambiguity or competing priorities
• Able to effectively modulate the presentation of information based on your audience: everyone from a C-level executive to an Individual Contributor

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $109,000 - $172,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.