New

Production Support Analyst - Hybrid

Blue Cross Blue Shield of Arizona
United States, Arizona, Phoenix
Apr 15, 2025
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month. This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona. PURPOSE OF THE JOB This role provides internal customer support to various business teams for multiple internal and external facing applications. REQUIRED QUALIFICATIONS Required Work Experience 1 year of experience with support of production systems and/or business requirement design and interpretation (Lev 1) 3 years of experience in computer technology and/or information systems (Levels 2 - 5) 2 years of experience in data management and reporting (Levels 2 - 5) 3 years of experience working in healthcare-related systems as a systems analyst or programmer (Levels 3 - 5) Required Education High-School Diploma or GED in general field of study (All Levels) Required Licenses N/A Required Certifications N/A PREFERRED QUALIFICATIONS Preferred Work Experience 5 years of experience in computer technology and/or information systems (All Levels) 7 years of experience in data management and reporting (All Levels) 5 years of experience working in healthcare-related systems as a business analyst or programmer(All Levels) Preferred Education Bachelor's degree in computer science, Information Systems, Business, or related field (All Levels) Preferred Licenses N/A Preferred Certifications N/A ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Level 1 - *Entry-level role; Performs job functions under close supervision or peer review* Track and resolve basic or routine processing problems, coordinating with all areas Responsible for production cycles, solving abends and notification of problems. Identify problems and make recommendations for improved procedures Write basic SQL queries needed for production support. Perform test execution and defect reporting utilizing testing tools. Assist with root cause analysis and triage of key/critical defects for quick turn-around. Participate in defect review meetings to explain and/or demonstrate defects. Learn business area's direct flow; and how it affects surrounding systems and operational areas. Write or modify procedures for internal use, user operational areas and system use Implement and maintain disaster-recovery procedures. Level 2 - *Performs job functions with general supervision and peer review* Research, analyze, track and resolve more complex production problems Build, support, and maintain basic to intermediate processes, programs, and data Draft programs, time estimates and project schedules based on prioritization and business requirements Level 3 - *Performs job functions with moderate supervision* Research, analyze, track and resolve moderately complex production problems Ensure the department leverages internal tools and applications effectively Build, support, and maintain moderately complex processes, programs, and data Create moderately complex ad-hoc reports for internal usage and external usage Level 4 - *Performs job functions with minimal supervision* Facilitate and/or create new procedures and processes that support advancing technologies or capabilities Research, analyze, track and resolve complex production problems Build, support, and maintain moderately complex processes, programs, and data Provide peer-level review and mentoring to lower levels Create complex ad-hoc reports for internal usage and external usage Level 5 (lead)- *Performs job functions in a lead capacity* Act as primary operational contact for internal and external customers when needed / in the absence of manager Ensure Service Level Agreements between department and operational or technical areas are met Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance Assist the manager in the day-to-day operations of the department ALL LEVELS Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels. Stay current on new developments in technology-related industries Participate in corporate quality programs The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation Perform all other duties as assigned REQUIRED COMPETENCIES Required Job Skills (Applies to All Levels) Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones Intermediate PC proficiency Intermediate proficiency in spreadsheet, database, flow charting, and word processing software Basic knowledge of data mapping techniques Basic knowledge of computer operating systems Basic knowledge of programming, database systems, and data management Required Professional Competencies (Applies to All Levels) Strong analytical skills to support independent and effective decisions Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints. Perseverance in the face of resistance or setbacks. Effective interpersonal skills and ability to maintain positive working relationship with others. Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Systems research and analysis. Ability to write and present business documentation Experience working with and managing third parties Maintain confidentiality and privacy Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data Required Leadership Experience and Competencies Facilitate and resolve customer requests and inquiries for all levels within the Corporation. (Applies to Levs 2 - 5) Build synergy with a diverse team in an ever changing environment. (Applies to Levels 4 - 5) PREFERRED COMPETENCIES Preferred Job Skills (Applies to All Levels) Knowledge of HIPAA regulations Advanced proficiency in spreadsheet, database, flow charting, and word processing software Advanced knowledge of data mapping techniques Advanced knowledge of computer operating systems Strong knowledge of programming, database systems, and data management. Advanced knowledge of decision support systems Preferred Professional Competencies (Applies to All Levels) Advanced systems research and analysis expertise Impeccable project management skills Solid technical ability and problem-solving skills knowledge of internal departments and operations Preferred Leadership Experience and Competencies (Applies to Levels 4 - 5) Ability to provide mentoring and peer review to junior team members Ability to build lesson plans and deliver lessons to junior team members Our Commitment AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.