Receptionist and Conference Assistant, California Conference Center

PLI is searching for a professional to fill the role of Receptionist and Conference Assistant, California Conference Center (responsibilities and qualifications are described below). Work in a collaborative environment with a diverse, employee community where staff enjoy a generous benefits package and a genuine commitment to a work-life balance (4+ weeks of paid time off and hybrid remote/in-person schedules for most roles).

KEY RESPONSIBILITIES

Program Days

• Responsible for opening the CA Conference Center and registration/set up for program days, first point of contact for faculty and attendees.

• Receive and set up breakfast catering, make coffee/tea/water. Ensure the reception area is well stocked.

• Check the setup of the Main Conference Room (iPads plugged in/charging, dais clean and stocked for faculty) and Faculty Green Room.

• Check program kit email threads for any last-minute changes, print or update the program kit as needed, including all updates from the Program Team.

• Check WMS for overnight registrations and updating the sign-in sheet as needed.

• Print faculty placards for the program and have opening segment set up on the dais. Assist faculty with reasonable print needs, as requested.

• Greet/check-in faculty and attendees upon arrival and answer questions attendees/faculty have through the day. Assist with prompting and escorting faculty from Green Room to Conference Center during program.

• Direct faculty and guests to office space, quiet room, or tech-enabled areas outside of the Conference Center, upon request.

• Assist with registering faculty complimentary registrations or day-of registrations.

• Contact Membership or Customer Service for attendee questions related to their PLI accounts.

• Preferred Working Hours: Monday - Friday, 7AM -3PM, On-Site

Non-Program Days

• Prepare reception space for upcoming programs or rentals, print faculty badges or other program materials, as needed.

• Provide tour and walkthrough of California Conference Center for potential rental customers.

• Assist with monitoring the SF rental email inbox and responding in a timely manner.

• Greet vendors/guests.

• Receive mail/packages and distribute accordingly.

• Obtain California Food Handler's certification (PLI will cover the costs of training and membership).

Additional tasks:

• Keep up-to-date on first aid, floor warden, and other disaster preparedness certifications as required by the building.

• Keep emergency supplies stocked in designated areas.

• Restock registration desk area with emergency, cleaning, and PLI branded supplies as needed, working with NY to order supplies.

• Clean/dust reception area surfaces and shelves.

• Assist with program related tasks and entries, as needed.

• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• High School Diploma or equivalent

• 2 - 5 years of customer service or front desk experience

• Accuracy and attention to detail regarding administrative tasks with strong follow up skills

• Ability to maintain a polished, professional demeanor and phone manner at all times

• Strong organizational and multi-tasking skills

• Excellent written and verbal communication skills

• Dependability with regard to punctuality and attendance

• Ability to work collaboratively with a positive attitude

• Proficiency in basic computer skills, including Microsoft Outlook and Microsoft Office Suite, is required

• Food Handler Serv Safe certification desired, but can be obtained after hire

YOUR BENEFITS AT PLI

PLI offers a generous benefits package and is committed to creating an interesting, collegial, and supportive work environment:

• Medical, dental and vision plans for employees and their families
• Generous employer contribution to employee retirement savings account
• Ample paid time off and holidays, summer Fridays
• Flexible hybrid remote/in-person scheduling for most roles
• Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
• Work-life balance initiatives
• One-time $500 Home Office Allowance
• Gym/Wellness Allowance of up to $300 each calendar year

COMPENSATION RANGE FOR THIS POSITION

$24-$30 per hour based on a 35-hour work week

(Exact compensation offer may vary based on the candidate's job-related skills and work experience.)