Supervisor Integrated Health Home - Eyerly Ball

UnityPoint Health Information

The Supervisor is responsible for overseeing aspects of specified Integrated Health Home teams. This includes staffing, daily operations, program representation, financial performance, and quality improvement activities. Will be well versed in processes under the role's responsibility and will be results-driven and focused. Responsible for training and supervising specified team members, clients, and systems advocacy. Will serve as a member of the multidisciplinary team, the quality improvement team, and function as a member of the organizational leadership team. The goal of the position is to ensure specified team members and operations are carried out to ensure client needs are met, compliance is achieved, and profitability and sustainable growth objectives are met.

Staffing:
* Assist with the development of job descriptions, assessing staffing needs, coaching team members, hiring team members, and providing adequate orientation to new team members.
* Monitor team member's caseloads, and distribute caseloads accordingly.
* Supervise direct team members and provide supervision per organization guidelines and complete annual performance evaluation.
* Provide on-going guidance and training to team members to ensure they understand their duties and delegated tasks.
* Assist team members with resolving issues and serving as a link between subordinates and IHH director.
* Identify team members training needs and assist with coordinating outside training opportunities.
* Lead specified team meetings and assist with the development and follow-up on team meeting agenda items.
* Train and assist team members with Cerner, MCO portal, and Polk MIS.
* Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
* Promote collaboration among team members and with internal and external providers.

Daily Operations:
* Receive complaints and resolve problems
* Provide crisis intervention and assistance as needed by a team member, client and/or concerned others.
* Coordinate client casework and staffing systems and provide emergency backup coverage in the absence of assigned team members.
* Collaborate with internal and external providers

Financial Performance:
* Complete and verify time records for staff, including timesheets, time off request, mileage reimbursements and expense checks requests.
* Assist with developing production expectations for team members
* Monitoring team members productivity and provide constructive feedback and coaching
* Monitor the IHH budget concerning your specified team, giving program feedback on trends and recommending budget revisions.
* Record, track and report on all required data
* Assist with developing ways to serve more clients and engage existing clients.

Quality Improvement / Quality Assurance:
* Assist with development and implementation of program strategies to improve the needs of IHH clients, staff and program.
* Complete quality record reviews (QRR) of team members promptly.
* Participate in MCO quality improvement meetings and training as scheduled.
* Identify opportunities for the IHH program to be more efficient and effective.

Representation:
* Participate in the provider, region, IME, MCO and other stakeholder meetings as scheduled and report to IHH Director a summary of the meeting.
* Serve as a dedicated ambassador for IHH and EB CMHS at various events, training, and health fairs
* Display respect and collaboration with team members, EB staff, and stakeholders.

Education: Bachelor's Degree Required in social work, psychology, counseling, or related field from an accredited college or university.

Experience: At least (1) year required experience working as a targeted case manager or IHH Care Coordinator. At least (1) year required of experience in providing direct client services, prefer experience in community outreach or coordination of services. Prefer previous supervision experience.

License(s)/Certification(s): Valid driver's license when driving any vehicle for work-related reasons. Proof of auto liability insurance and a good driving record.

Knowledge/Skills/Abilities: * Must abide by a code of ethical and practice standards and be committed to a process of knowledge and skill
development. * Must have a strong commitment to the rights and abilities of each person with a severe and persistent mental illness to live in their community residence; work in market jobs; and have access to helpful, adequate, competent and continuous supports and services. * Skills and competence to establish supportive, trusting relationships with persons with severe and persistent mental illnesses and respect for member rights and personal preferences in treatment. * Ability to follow directions and problem solve. * Ability to speak read and write fluent English with the ability to write legible
entries in progress notes and complete required written assignments promptly. * Ability to meet clients in their homes or public places with the ability to drive safely, and a willingness to transport members in own vehicle, as needed. * Ability to professionally relate to a wide variety of members, as well as a desire to serve as a member advocate. * Ability to collaborate and function as a team member with multi-disciplinary colleagues. * Ability to manage multiple tasks at one time in an ever-changing, dynamic environment and utilize good organizational skills. * A good knowledge of MS Office.

Other: Use of usual and customary equipment used to perform essential functions of the position.