Business Analyst

Are you a Business Analyst looking to join one of the top companies in the Energy and Gas industry?

Are you looking to further your career and grow?

Do you have technical and business work experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work remotely with our client in San Antonio, TX. Interested?

Here's what you'd do:

• The Business Analyst is responsible for helping business partners implement ServiceNow technology solutions cost-effectively by determining the requirements and communicating them clearly to teams.
• The Business Analyst provides general analytical support across the entire organization and, therefore, should understand key business processes, key business drivers, and the short- and long-term direction of service management.
• During development, the business analyst will deal with issues and questions and support implementing required changes.
• The Business Analyst also performs user testing and supports quality efforts.
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes).
• Helps align technology solutions with business processes.
• Investigates and develops ideas and positions on technology and business issues.
• Analyzes customer's systems and operations to understand their strengths and weaknesses to determine improvement opportunities.
• Develops, writes, and communicates business requirements for implementing ServiceNow.
• Creates user stories, use case diagrams, and value stream maps.
• Develop user test cases and validate test results.
• May review and approve test plans and monitor the testing process to ensure that business results are adequately tested with minimal risk.
• Ensures that the solution has met business requirements.
• Investigates problems and develops recommendations for resolution.
• Identifies risk associated with solutions and collaborates with IT resources for mitigation strategies.
• Develops communication materials such as presentations and written and oral communications.
• Research and identify best practices of ServiceNow implementation and administration.
• Establishes and maintains relationships with business partners to provide appropriate solutions.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• ServiceNow end user and customer communication.
• ServiceNow end user and customer training.

Here's what you'll get:

Pay: $39/hr.

Hours: 40 hours/week.

Length: Temporary (12 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Bachelor's Degree in Computer Science or Information Systems or Business.
• Minimum of 5 years of technical and business work experience.
• Minimum of 5 years experience in business operations and systems requirements processes.
• Minimum of 5 years experience in (International Institute of Business Analysis) IIBA principles and practices.
• Minimum of 5 years experience in Specific ITSM or ITIL.
• Minimum of 5 years experience as a Business Analyst.
• Minimum of 5 years experience in Microsoft Office productivity tools (Word, Excel, PowerPoint, Outlook, Teams) and reporting tools such as SQL Server Reporting Services (SSRS).
• Minimum of 5 years experience in ServiceNow implementation.

• Accuracy, analytical skills, critical thinking, reading comprehension, active listening, speaking, judgment and decision-making, writing, detail, and monitoring.
• Understanding of risk management and security.
• Proven experience documenting Business Requirements, Functional Specifications, Test Scripts and Test Plans, and End User Training.
• Experience using a structured SDLC or agile/scrum methodology.
• Leads testing for tool upgrades.
• Minimum of 5 years experience in Service Management.
• Must be able to independently design, develop, implement, manage, and support various projects.
• Software and Other Tools such as SharePoint, Microsoft Project, Microsoft Visio, JIRA, and Confluence.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.