Remote New

Client Policy Specialist Team Lead

Zelis Healthcare, LLC
401(k), remote work
United States, Florida
Apr 10, 2025
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Client Policy Specialist Team Lead will act as the team lead and the subject matter expert (SME) as it pertains to Zelis editing product in support of the growth, and expansion of strategic clients. The Client Policy Specialist Team Lead will lead the overview discussion of new/existing opportunities for the Zelis editing product during client meetings in partnership with the Client Management team. This includes, but is not limited to, review of client data to identify pre/post-production edit volume and savings, edit trends, outliers while providing rationale and potential customization options to ensure Zelis edit logic is aligned with internal policies of assigned clients and their specific Lines of Business. The Client Policy Specialist Team Lead will ensure day-to-day activities of assigned team aligns with the overall mission and adherence to best practice policies as defined by the organization. The Senior Client Policy Specialist will support the ongoing growth of the Client Policy Specialist Team in addition to support of strategic development as it pertains to client relationships and Client Policy Integration growth. What you'll do Demonstrate an expert level understanding of Zelis editing products with an ability to clearly articulate correct coding and claim adjudication guidelines, interpretation of client policies and present Zelis edits/editing suites to assigned clients. Primary contact for Client Manager to support the retention and expansion of Zelis Editing Products for assigned clients. Ability to work day-to-day with autonomy. Individual contributor as it pertains to assigned clients but works well with CPS team and provides guidance and asks questions as needed. Proactively partner with Zelis assigned clients to assist in questions, concerns, and provide explanations regarding editing logic, CMS rules and regulations, and assist in client operational efficiencies. Ability to recommend editing adjustments and modifications as needed to product and to the client. Monitors the recording of edit presentations, potential savings and client edit decisions for recommended edits. Includes and identifies individual stakeholders for client meetings, needs, and solutions. Schedule internal stakeholder meetings for new edit offerings for assigned clients. Builds relationships internally with collaborative partners and follows processes well. Shares information across team without prompts and identifies issues and offers potential solutions. Proactively partner with Client Policy Integration Director for input regarding Pre-Stakeholder meetings to validate pre-production data and client selection based on edit volume/potential savings opportunity. Demonstrate expertise in ability to document root-cause analysis of identified client editing issues for escalation to the appropriate Zelis internal team for resolution and communication to the client. Proactively monitor, research, and summarize changes to client payment policy during ongoing scheduled client meetings while partnering with Client Policy Team to ensure awareness of updates and revisions to Zelis Edits. Proactively monitor, research and present edit customizations to clients to ensure that all customizations are up-to-date and valid. Assists in ongoing process improvement and automation. Leads and teaches new onboarding Client Policy Specialist team members. Strategic thinker who identifies problems and offers ideas for potential solutions, automation, and ongoing growth support. Proactively escalate identified Zelis Editing Product issues utilizing all tools and resources to document and resolve issue. Effectively collaborate with the Zelis Editing Product team as it pertains to editing solutions, new edit releases, and product issues. Proactively partner with Product and Product Analytics team to obtain impact analysis with claim level details for production edits for all assigned clients to support upsell of existing/new production edit opportunities. Partner with Client Integration Specialist and Implementation teams to support the implementation of the Zelis Edit Products for new/existing clients which includes but is not limited to edit presentation, interpreting client policies, provide guidance for requested client customizations and support testing and client "go-live". Effectively partner with Edit Configuration and Claims Edit Validation Team to confirm client selected edit package set up with various lines of business (when applicable), interpret intent of client requested customizations, confirm configuration of requested customizations, and support post-production validation of selected client approved edit and newly deployed edits. Reviews and provides recommendations for SOPs, updated process guidance, guidelines for review, enhancements, and automation. Monitors documentation of edit presentations, potential savings, and client edit decisions documented by the CPS and process improve to include automation of the process. Collaborate with the Claims Editing Product, Client Integration and the Edit Configuration teams to maintain edit presentations tools as it relates to new and existing client presentations. Ensure compliance with HIPAA regulations and requirements. What you'll bring to Zelis 4 years of relevant experience or equivalent combination of education and work experience with healthcare payers, third party administrators, and health plans. Current certified coder (AAPC or AHIMA) or Registered Health Information (RHIA/RHIT) certifications required. Extensive knowledge of correct coding and industry standard claim adjudication guidelines and policies. Extensive knowledge and ability to translate coding and adjudication guidelines, policies and references into edit policies and rules. 4 years minimum client facing and/or provider facing experience which includes but is not limited to conducting product overview and sales workshops. Extensive experience in managing internal/external relationships with strong Project Management skills. Excellent verbal & written communication skills Proficient in Microsoft Office suite (Word, Excel, Power Point etc.) Proficient in JIRA Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Our Values and Culture We are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action: Drive Innovation Embrace a Growth Mindset Put People First Act With Agility Champion Collaboration Build Trust We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves-which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT. A Lot of Respect This is a collaborative organization where everyone is on your team. Each person-from the newest intern to the CEO-is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect. We respect your time (so much so that we aren't asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with Zelis Cares Fridays early dismissal. We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life's surprises and fully engage outside of work. Working "9 to 5" isn't just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock. We respect diverse opinions. There are always seats at the table, and we're eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including training, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more. We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more. We respect YOU. As an Equal Opportunity Employer, we believe that everyone's voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.