Director, Direct Employee Success
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![]() United States, Illinois | |
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At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Allstate Direct Phone Sales (DPS) drives profitable growth for Direct customers through contact center and chat channels by optimizing direct sales lead pathways, delivering on exceptional sales experiences and focusing on new business retention efforts.We are a rapidly growing the DPS organization with a commitment to creating exceptional customer experiences and empowering our employees to achieve their best. As we continue to scale, we're seeking an Employee Success Director to take the lead in managing our high-volume new hire onboarding strategy and operation, while overseeing key areas of quality, performance, and employee engagement. This role will be a cornerstone in driving the future success of our teams and ensuring that our employees are equipped to thrive in a fast-paced environment. As the Employee Success Director, you will play a key role in aligning our new hire onboarding process with company goals, driving employee engagement, ensuring operational excellence, and enhancing the customer experience. This leader will manage a diverse team across Quality, Sales Consultants, Performance Coaches, Engagement, Operations, and Program functions, all while driving a results-driven, collaborative approach to employee success. This role will require a highly collaborative leader to partner across the Talent Acquisition, Learning & Development and Operations teams to drive successful outcomes across the function. KEY RESPONSIBILITIES
FUNCTIONAL SKILLS
SUPERVISORY RESPONSIBILITIES
EDUCATION AND EXPERIENCE
Skills Call Center Management, Employee Experience, Employee Retention, Learning and Development (L&D), Professional Collaboration, Recruitment Strategy, Sales Management, Strategy Development, Team Success, Training and DevelopmentCompensation Compensation offered for this role is $171,000.00 - 230,250.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. ![]() |