Clinic Assistant II

People Incorporated Mental Health Services is seeking a full-time Clinic Assistant II to join our Family Life Outpatient Clinic in Coon Rapids. This position is a vital point of contact for consumers seeking and receiving services at our outpatient mental health clinics. This includes welcoming visitors, providing non-clinical information, collecting co-pays, entering health insurance and consumer demographic information into the electronic health record, appointment scheduling as needed, and minor general administrative support for the clinic.

Schedule: Full-time, Monday-Thursday (10am-7pm) and every other Friday (8:30am-1pm) (Some flexibility with start and end times)

Location: 1930 Coon Rapids Blvd NW, Coon Rapids MN 55433 (In-office position)

Hiring Range: $22.00 - $23.50/Hourly based on qualifications

People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years, we have been a leading community partner, transforming the health of our communities through innovative solutions.

Main Job Duties:

• Works on-site each workday.
• Demonstrate advanced level customer service skills to clients/visitors in the clinic and virtually.
• Generate advanced level correspondence, statistical information, reports, meeting minutes and other general administrative support to the program.
• Consistently greet clients in a respectful manner and demonstrate professional telephone and email etiquette.
• Monitor telephone queue and voicemails closely to ensure client phone calls are answered in a timely manner.
• Schedule appointments as needed in an accurate and timely manner.
• Verify and complete necessary information for new consumer registration, including the collection of consumer demographics, insurance information and completion of appropriate forms, questionnaires, and/or other paperwork.
• Enter consumer information into the electronic health record accurately and timely.
• Identify and accurately collect co-pays or appropriate fees.
• Serve as a role model within the clinic area to support the mission of People Incorporated
• Leads special projects and/or initiatives within team as directed by Clinic Office Manager
• Attendance is an essential function of this position.
• Other duties as assigned.

Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These essential duties include:

• Passing all background and requirements for facility and position

Required Qualifications: Clinic Assistant II

• Associates in Arts degree
• Graduate of a formal training program in medical reception, customer service or equivalent
• One year experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting.
• One year experience working with individuals who have mental illness.
• In lieu of an Associates in Arts degree and one year of prior experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting, a high school diploma and three years of this experience may be substituted.

Preferred Qualifications:

• Preference will be given to candidates with prior administrative support experience within a not-for-profit environment.

Benefits:

• Accrue up to 4 weeks of PTO, plus company-designated holidays and floating holidays
• 403(b) Retirement Savings Plan with a 3% employer-match
• Multiple health and dental insurance plan choices available
• Lifestyle Benefit - choice between company contribution to health savings account, student loan repayment assistance, or flex time
• Employer-paid Short & Long-Term Disability Insurance & Life Insurance
• Free access to People Incorporated's Training Institute, offering free CEUs and a wide array of learning and education opportunities
• Eligibility for state and federal loan forgiveness programs

People Incorporated is committed to improving the wellness of our clients, staff, and the communities that we serve by providing a tobacco-free environment. People Incorporated is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. People Incorporated values a diverse workplace and strongly encourages women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.