Manager, HB Analytics

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Data Analysis & Reporting:
* Oversees the collection, validation, and analysis of data to support decision-making.
* Develops and maintains dashboards, reports, and data visualizations to track key performance indicators (KPIs).
* Conducts trend analysis, forecasting, and predictive modeling to support planning and performance improvement initiatives.
* Ensures data integrity and accuracy in all reporting and analysis processes.
2. Strategic Business & Clinical Insights:
* Collaborates with leadership, finance, clinical teams, and IT to identify analytical needs and provide actionable insights.
* Supports quality improvement initiatives by analyzing various metrics.
* Uses data to identify inefficiencies, cost-saving opportunities, and areas for improvement.
* Provides insights on healthcare trends, reimbursement models, and regulatory changes impacting operations.
3. Analytics Project Management & Cross-Departmental Collaboration:
* Leads and oversees analytics projects from initiation to completion, ensuring alignment with organizational goals and priorities.
* Works closely with departments to integrate data analytics into operational and strategic decision-making.
* Establishes best practices for data governance, standardization, and reporting.
* Fosters a data-driven culture across departments to enhance decision-making.
4. Technology & Process Optimization:
* Oversees the integration and optimization of data analytics tools and platforms.
* Collaborates with IT and other areas to improve data access, system performance, and analytics capabilities.
* Identifies opportunities to automate reporting and streamline data collection processes.

II. Position Qualifications:
License/ Certification/Education:
Required:
1. Bachelor's degree in Health Informatics, Business Analytics, Statistics, Healthcare Administration, or related field.
Preferred:
1. Master's degree.

Experience/Skills:
Required:
1. 5+ years of experience in healthcare data analytics, business intelligence, or revenue cycle analytics.
2. Demonstrated leadership experience.
3. Strong proficiency in data analysis tools (e.g. SQL, Python).
4. Experience with Epic EHR reporting tools (e.g. Clarity, Caboodle) and business intelligence platforms (e.g. Tableau, Power BI, or Web Intelligence).
5. Familiarity with healthcare finance, revenue cycle processes, patient outcomes analysis, and/or regulatory reporting.
6. Excellent problem-solving skills with the ability to translate complex data into actionable insights.
7. Strong communication skills, with the ability to present analytical findings to non-technical stakeholders, including executives and clinical teams.
8. Ability to manage multiple projects, meet deadlines, and adapt to a fast-paced environment.
Preferred:
1. Strong understanding of healthcare quality metrics, reimbursement models (e.g. DRG, APC, Capitation), and regulatory compliance (e.g. CMS, HIPAA).
2. Experience with machine learning or predictive analytics.
3. Knowledge of cost containment strategies and performance improvement methodologies (Lean, Six Sigma).
4. Previous experience working with healthcare operations, finance, or clinical quality improvement teams.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.