Network / System Engineer

Genesis10
life insurance, 401(k)
United States, North Carolina, Charlotte
Apr 09, 2025
Genesis10 is currently seeking a Network / System Engineer with our client in the financial industry located in Charlotte, NC, Plano, TX and Pennington, NJ. This is a 12 + month contract position. Responsibilities: Respond to service requests and escalation Utilize various tools such as SCOM, SiteScope and Splunk to monitor and maintain servers Support the exchange 2016 mailboxes and other mail server services on-premises Respond to BHW monitoring or critical application alerts by investigating problem and developing long term solutions Analyze existing process/application and suggesting improvements to eliminate performance bottle necks with available server resource Utilize advanced level troubleshooting with RCA and recommending corrective actions for escalations Day to day system administration for the environment Provide day to day monitoring of messaging, Lync and SharePoint infrastructure technologies Provide operational support for Windows Server 2016, Exchange, Active Directory, as well as 3rd party applications Implement new and additional technologies that will improve the infrastructure Participate in patching and upgrades, perform pilot testing before final deployment Assist with the resolution of issues and actively participating in problem management activities Requirements: 5+ years of experience on MS Exchange, Lync and SharePoint server monitoring administration and troubleshooting 5+ years' experience in Microsoft Windows Server and Exchange 2010/2016/Exchange, Lync and SharePoint, Splunk Utilize PowerShell to manage the environment Working knowledge of Windows Active Directory and Microsoft clustering technologies Experience with various monitoring SCOM, SiteScope and Splunk tools Experience in creating Splunk reports, dashboards, Regex, alerts Knowledge on Splunk architecture Good knowledge on creating visualizations for performance metrics Experience in design, implementation, and support of Splunk (Indexers, Forwarders, Search-Heads Setup etc.) Strong ability to create searches, dashboards, and services with KPIs and entities in both Splunk Core and Splunk Ability to create operations documentation for maintaining the Splunk infrastructure Experience in Splunk Enterprise Security Knowledge of ITIL process for incident, change, Problem Management Strong understanding of Operational Controls and Risk governance aligned to ITIL framework Experience assisting with tracking and managing vendor support tickets, and be able work with a team to triage and resolve urgent application issues Knowledge of Windows clustering, Microsoft Exchange 2016, Lync 20013 and SharePoint 2016 In-depth understanding of High Availability Strong experience in performance tuning activities Strong knowledge of the Event Management Process Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Event Management Self-motivated, hands-on, driven individual with good communication skills Verbal Skills - Ability to lead meetings Written Skills - Ability to write clear concise messages to properly communicate key updates to peers and Senior Leadership Ability to work in a fast-paced environment meeting deliverable deadlines Experience in availability monitoring and application / network performance Works well with US and regional support partners Ability to multi-task and prioritize work Manages risk well across production environments Strategic thinker who can link business context to technical reality Experience with monitoring tools such as SiteScope, AppDynamaics and the Dynatrace suite of tools 3+ years of Development or Architecture experience for multi-tiered business applications 2+ years of Production Systems Engineering and/or Support Role Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, and the Dynatrace suite of tools ITSM (Information Technology Service Management) Remedy Desired skills: Previous experience and knowledge working in a larger financial environment Business acumen ServiceNow experience Splunk experience ITIL Certification and in depth understanding of ITIL principles, functions and processes Server, Storage & Network experience Automation skills to reduce manual activities Proven team player who can work comfortably in a multicultural environment Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure Detail oriented and organized Pro-active, enthusiastic, flexible, results driven with attention to detail Strong problem solving and critical thinking skills Motivation to achieve results and the ability to quickly integrate into teams Ability to work in an ambiguous environment and draw and defend results and conclusions Ability to work in a dynamic and team-oriented environment Ability to balance a significant workload, prioritize and multitask Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.