Service Desk Technician II

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Green Bay
Apr 09, 2025
Description We are seeking a dedicated and skilled Service Desk Technician II in Green Bay, W:I. This role involves handling escalated tickets from level I, the triage team, ensuring efficient and effective resolution of various technical issues. The ideal candidate will possess strong problem-solving abilities and a commitment to providing exceptional customer service. Common tickets include: a. End point support - hardware, Windows 10/11, etc. b. Application support - Microsoft Office, etc. c. Conference room support - UC and telephony issues d. On-boarding/off-boarding process role Essential Duties and Responsibilities * Excel at providing world-class customer service and support * Provide back-up support for the IT Service Desk Technicians and IT Service Desk Manager * Offer technical guidance to IT Service Desk Technicians I * Assist the IT Operations Manager with documentation and roll-out of policies and procedures * Understand the role of IT in supporting business partners * Act as a subject matter expert, deliver policies, and mentor the team * Provide quick, yet efficient project and desktop support * Participate onsite for Go Live support of major IT initiatives * Create, manage, and advocate for system documentation * Lead continuous improvements of IT Customer Service functions * Accountable for completion of project work and handling prioritization of competing deadlines * Assist team members with the completion of project work and aid in prioritization of work Skills Help Desk, Troubleshooting, Customer Service, Windows 10/11, Support, Active Directory, Phone Support, Office 365, Desktop, Technical Support, Hardware, Windows, Ticketing System, Troubleshooting, Application Support, Remote Support Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Green Bay,WI. Application Deadline This position is anticipated to close on Apr 22, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.