Supervisor (Veterinary Client Services)

Auburn

$45,220-$72,350

vision insurance, parental leave, paid holidays, sick time, tuition assistance

United States, Alabama, Auburn

1550 East Glenn Avenue (Show on map)

Apr 09, 2025

Position Details

Position Information

Requisition Number	S4384P
Home Org Name	Clinical Sciences
Division Name	College of Veterinary Medicine
Position Title	Supervisor (Veterinary Client Services)
Job Class Code	IA29
Appointment Status	Full-time
Part-time FTE
Limited Term	No
Limited Term Length
Job Summary	The College of Veterinary Medicine seeks a Supervisor of Veterinary Client Services that will have operational oversight of daily administrative support functions, which includes supervising employees, maintaining workflows and addressing service issues. The individual in this position is also responsible for scheduling of emergency services including night and weekend coverage. Learn more about VET MED and take a campus tour here: https://www.auburnvetmed.com/ Why should YOU work for VET MED? Excellent full-time benefits that start on Day 1! Medical, dental, and vision insurance options for you and your family. Generous state retirement program with eligibility to receive monthly payments after 10 years of service. How about these numbers? 4 weeks of vacation, 96 hours of sick leave, 6 weeks of paid parental leave for the birth or adoption of a child, and 9 official paid holidays. Veterinary care and food discounts for your pets. Tuition assistance for you and your dependents after a year of service. Auburn University is more than just an institution; it's a vibrant community where real people come together to make a difference. Our commitment to students, employees, communities, and our world runs deep, and it's reflected in every corner of our campus and beyond.
Essential Functions	Provides performance management for a large staff of full-time, TES and student employees that are responsible for year-round, 24/7 administrative support to the Veterinary Teaching Hospitals. Works alongside the co-supervisor of veterinary client services to provide support to hospital admin teams, sharing responsibilities & rotating schedules on a biweekly basis Maintains the client scheduling system which includes creating new templates, extending schedules, and addressing any issues that may arise with service personnel, IT and/or the co-supervisor Identifies inefficient workflows and problem solving solutions. Reinforces the Veterinary Teaching Hospitals policies and procedures and helps implement new training modules, as well as onboarding new employees to specific service areas. Performs front-desk responsibilities such as answering a multi-line phone system, opening client records, making appointments, and taking payments as necessary for deposits and discharges for the Veterinary Teaching Hospitals. Investigates client issues and reports findings to the Associate Dean of Clinical Affairs. Collects and records data involving medical records/case load/call volume. Ensures records are opened properly and entries made as appropriate, ensuring that the medical records are scanned and entered into the electronic medical record in a timely fashion. Full supervisory responsibility for other employees is a major responsibility and includes training, evaluating, and making or recommending pay, promotion or other employment decisions.
Why Work at Auburn?	Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Education: Some college; vocational or Associate's Degree in Management, Healthcare Administration, or related field.

Experience: 3 years of experience in client services in a healthcare administration setting, human or veterinary. At least one year supervising, leading, or mentoring employees.

Substitutions allowed for Education:
When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education.

Substitutions allowed for Experience:
Indicated experience is required; no substitutions allowed.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities	Knowledge of medical terminology.
Minimum Technology Skills
Minimum License and Certifications

Desired Qualifications

Desired Qualifications

Posting Detail Information

Salary Range	$45,220-$72,350
Job Category	Office/Administrative Support
Working Hours if Non-Traditional	Primarily daytime hours with the expectation of coverage of emergency services when necessary.
City position is located in:	Auburn
State position is located:	Alabama
List any hazardous conditions or physical demands required by this position
Posting Date	04/08/2025
Closing Date
Equal Opportunity Compliance Statement	It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Equal Opportunity Compliance ( EOC) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.
Special Instructions to Applicants
Quick Link for Internal Postings	https://www.auemployment.com/postings/52236