Mobile Device Management Application Analyst I

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Department

Job Summary

Under general supervision the Application Analyst I plays a crucial role in maintaining and supporting our Citrix XenMobile MDM SaaS platform. This role collaborates with IT teams, healthcare professionals, and end-users to ensure the efficient and secure management of mobile devices used in healthcare settings.

Essential Functions:

• Citrix XenMobile MDM Support: Provide first-level support for Citrix XenMobile MDM SaaS platform, including device enrollment, configuration, policy management, and troubleshooting. (15%)
• Troubleshooting: Investigate and resolve technical issues related to mobile devices, applications, and MDM configurations, with an emphasis on minimizing disruptions in healthcare operations. (15%)
• User Support: Assist end-users and healthcare professionals in setting up and managing mobile devices, resolving technical issues, and providing guidance on best practices. (10%)
• Mobile Application Management (MAM): Support the deployment, updating, and management of healthcare-specific mobile applications, ensuring compliance with regulatory requirements. (10%)
• Inventory Management: Maintain an inventory of mobile devices, track user access, and ensure proper asset management within the Citrix XenMobile environment. (10%)
• Documentation: Maintain clear and up-to-date documentation of Citrix XenMobile configurations, policies, and troubleshooting procedures. (10%)
• End-User Training: Provide training to healthcare staff on the proper use of mobile devices and applications to enhance productivity and data security. (10%)
• Collaboration: Work closely with cross-functional teams, including IT, security, compliance, and healthcare providers, to ensure the seamless operation of mobile device management. (10%)
• Data Security: Collaborate with security and compliance teams to enforce data protection measures, implement encryption, and ensure HIPAA compliance in mobile device management. (5%)
• Continuous Improvement: Identify opportunities for improving the Citrix XenMobile MDM environment and actively participate in upgrades, patches, and enhancements. (5%)

Education:

• Bachelor's degree in Information Technology or related field preferred.
• A combination of education and experience will be considered.

Work Experience:

• 1-3 years previous experience with Citrix XenMobile MDM SaaS platform or other MDM solutions required.

Knowledge, Skills and Abilities:

• Knowledge and understanding of mobile device management principles and best practices, especially in healthcare settings.
• Knowledge of mobile application management (MAM) and mobile security concepts.
• Excellent problem-solving and communication skills.
• Attention to detail and a commitment to data security and compliance.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.