Health Advocate Concierge- Onsite

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Required Job Qualifications:
* Associate with 2 years OR, a Bachelor's with 1 year, OR 3 years of concierge-oriented customer service experience
* Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools.
* Knowledge of medical terminology.
* Experience building trust and providing concierge level of service.
* Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
* Attention to detail and strong documentation skills.
* Web and PC proficiency.

Preferred Job Qualifications:
* Associate degree in Health Science or Health Studies or Bachelor's degree.
* Knowledge of HCSC customer service systems, processes, and products of the operational area.
* 3 years of concierge-oriented customer service experience in an insurance environment.
* Clinical or social work expertise.
* Experience in coordinating medical services.
* Knowledge with health benefit plans and the insurance industry.

This is an ONSITE position

Sponsorship is not available.

This position is a Union.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.