Financial Aid Coordinator

Johns Hopkins University
United States, Maryland, Baltimore
Apr 08, 2025
We are seeking a *Financial Aid Coordinator* who will provide support to the Office of Student Financial Services in all aspects of aid administration and plays a significant role in communication with students, faculty, and staff. The successful candidate will have a strong foundation in financial aid, a commitment to providing the highest levels of customer service and knowledge of the post-secondary admissions application, financial aid, billing, and registration processes. * This position offers a flexible hybrid work schedule with remote and in-person workdays. May also be required to attend periodic in person meetings, professional development training, and conferences and support in person school events. When working remote, candidates must have the ability to participate in virtual meetings and receive and make phone calls as needed. Specific Duties & Responsibilities The Financial Aid Coordinator provides students with quality counseling and resources regarding options to finance their education. This includes information on the types of federal, institutional, state, and private aid programs, eligibility and application requirements, aid disbursements and loan repayment terms. Communications may be one-on-one in person, Zoom, Student Case Management system, Microsoft Teams, email or telephone. Provide support to other constituents regarding student aid related matters and/or school policies. Assist in the day-to-day administration of the Federal Work-Study Program (FWS); log/track and prepare job postings: process job assignments; monitor student earnings and overall program activity; communicate with students and employers regarding their FWS awards and jobs. Process application documents. Verify eligibility, authorize awards, monitor and track payment of private education loans and institutional, state and private scholarships funds utilizing various electronic processing systems. These include PowerFAIDS Financial Aid system, Electronic Loan Management (ELM), Maryland College Aid Processing System (MdCap), Americorps, Gates Millennium, College Board CSS Profile and other outside financial aid related processing systems. Support the JHU Student Enrollment and Account Management (SEAM) Team with case responses and walk-ins for divisional specific inquiries and/or unique student circumstances. Update OnBase Document Imaging system to create an electronic record of various student financial aid related documents. Generate standard batch PowerFaids communications and other processes as scheduled. Support the Admissions Office in recruiting and new student orientation events; create and maintain an inventory of financial aid handouts, flyers, etc. for distribution. Other Duties as assigned include but are not limited to Monitoring student enrollment each term. Reviewing/analyzing reports to ensure compliance and/or consistency of student data. Participating in training sessions sponsored by JHU, national and regional financial aid associations, The College Board, and other opportunities to stay abreast of Federal Title IV, state and institutional policies, and procedures. Special Knowledge, Skills & Abilities Knowledge of Federal Student Aid programs and regulatory requirements. Strong commitment to student services. Capacity to follow wide-ranging polices and standards required for aid administration. Ability to communicate technical details and instructions clearly and concisely, both verbally and in writing among diverse customer groups. Well organized, detail oriented with an ability to prioritize multiple projects in a fast-paced environment. Experience with student information systems. Prior experience with PowerFaids Financial Aid System, OnBase, Salesforce or other related information management databases desirable; Proficient in Microsoft Office applications. Minimum Qualifications High School Diploma or graduation equivalent. Four years progressively responsible administrative experience. Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Bachelor's Degree. Two to three years' experience in financial aid administration or other closely related academic services area, a plus. Classified Title: Financial Aid Coordinator Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: $21.25 - $36.90 HRLY (Commensurate w/exp.) Employee group: Full Time Schedule: Monday to Friday: 8:30am - 5:00pm FLSA Status:Non-Exempt Location:Hybrid/School of Public Health Department name: Student Financial Services Personnel area: School of Public Health Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.