Residential Loan Center Manager

Job Summary and Scope of Responsibility: Manage the residential mortgage and construction loan origination department. Includes origination of single-family mortgages, management of secondary-market partners and development of assigned team to ensure achievement of service and revenue objectives.

Essential Duties & Responsibilities: With or without reasonable accommodation must be able to perform all essential job functions as described below.

• Plan, organize, direct and control the employees and activities of a lending team.
• Includes staff selection, development, training, coaching and performance management.
• Develop, implement and evaluate sales strategies, goals and objectives that promote new business opportunities and cross-selling of appropriate loan/deposit products.
• Solicit, originate and close single-family mortgages and residential construction loans.
• Collaborate with and coach banking service teams to generate a continuous stream of loan referrals.
• Monitor the status and risk grading of the unit's loan portfolio to ensure consumer compliance and performance.
• Evaluate and maintain appropriate secondary-market lender relationships.
• Generate various reports on department profitability and productivity. Recommend appropriate solutions and staffing strategies. Collaborate with market executive to establish performance metrics.
• Monitor applicable consumer lending regulations and perform regular reviews of the loan origination processes and procedures to ensure compliance.

Knowledge, Skills and Abilities:

• Effective team leadership and employee management skills.
• Knowledge of mortgage lending and residential construction financing.
• Demonstration of strong sales team leadership and management skills.
• Strong sales, negotiation and closing skills.
• Professional relationship management skills.
• Professional communication and presentation skills.
• Effective conflict resolution and problem-solving skills.
• Basic knowledge of credit, credit quality/risk grading and underwriting.
• Comprehensive knowledge of, and ability to interpret financial statements.
• Knowledge of applicable federal/state banking regulations.
• Ability to qualify for and maintain required licenses and certifications.
• Computer proficiency, including Windows and Microsoft Office Suite products.
• Proficiency at speaking, reading and writing English.

Experience and/or Education:

• Four-year degree in business/ accounting or equivalent training/experience.
• Seven years of progressively responsible experience originating and managing a portfolio of consumer loans and lines of credit.
• Five years of experience managing a mortgage lending team, preferred.

Travel/Physical Demands:

• Ability to travel to client and business event locations (driving requires continuous possession of a valid driver's license and the minimum level of auto insurance).