Director of Admission for Operations

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.
UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed.

Regular work hours are 8:00 a.m. to 5:00 p.m. Monday through Friday-some evening and weekend work required.

Work schedules must be flexible due to the changes in the recruiting cycle and the academic year, i.e.,

1) during the travel seasons in the fall and the spring,

2) prior to and during regular registration periods,

3) follow-up activities such as telephone contacts during evening hours,

4) visitation programs scheduled on week-ends throughout the year and

outreach programs scheduled in the public and private schools during evening hours.

The Director of Admission for Operations strengthens the partnership between Admissions and Financial Aid and the University to support the enrollment and retention of future and current students. In addition, this position provides timely, accurate reporting to campus leadership to inform, analyze, and project enrollment This position reports directly to the Senior Director of Admission.

The Director is the University's data steward for all incoming student data as well as the institution's chief architect of the University's CRM (Slate). This includes leading the institution to effectively leverage the CRM to recruit, enroll, and transition new students to UNCA. The Director must stay abreast of new features of the CRM and make recommendations on how best to leverage new capabilities to achieve institution and UNC system goals. This will require collaborating and communicating effectively with the ADMFA units and campus leaders across divisions.

The Director is responsible for writing and maintaining the data-reporting tools, data integrity, analysis, and the accuracy of the data entered into the student information system(s). These reporting solutions are necessary to provide strategic point-in-time analysis related to application and admission activity, deposit activity, financial aid and merit-based scholarship spending, target-driven performance metrics, trend reports, and day-over-day annual comparison mapping.

The Director is responsible for managing the data housed in the student CRM (Slate) and other data systems that stretches from the recruitment of students, through the admissions process, merit scholarships and financial aid packaging, and student matriculation. This responsibility includes managing the CRM (Slate), receipt and processing of application materials, managing student and partner data, and awarding and recording merit-based resources. The position also assists with communication strategies and related contact with prospective students, families, and mentors. The Senior Associate Director is responsible for maintaining the Slate CRM solution used in the Office of Admissions and securing the data stored within the CRM for compliance with state and federal policies. This responsibility will require collaboration with IT colleagues to determine how best to provide and distribute information to appropriate constituencies, including updates and training on best-practice procedures, to ensure that counseling staff have the tools necessary to facilitate the highest degree of customer service to achieve annual enrollment targets.

The Director serves in a lead capacity with 3rd party data integration partners with the Office of Admission. This position serves as the primary individual responsible for timely and accurate data analysis and distribution relative to enrollment and retention to the Associate Vice Chancellor of Admission and Financial Aid and University Leadership.

The Director serves as the manager of the paperless work environment inside the Office of Admission. This position establishes and maintains an environment of expedited processing with high accuracy. This position prioritizes national and statewide best-practice to effectively drive our internal processing, focusing on speed, accuracy, and compliance with state and federal policies that govern admission and financial aid protocols.

The Director also serves as the primary liaison with Institutional Research and Effectiveness Planning and ITS to ensure that the data provided to others, both on-campus colleagues and off-campus partners or surveys, is accurate.

The Director leads, supervises, and develops the Admissions Operations team. They are responsible for aligning all admissions operations to comply with all institutional, System, state, and federal policies and regulations.

Master's degree from an appropriately accredited institution. May also consider a Bachelor's degree and equivalent training and experience.

Experience in data management and analysis within a CRM (preferably Slate).

Five years of admissions experience, preferably in higher education. Excellent communication skills and the ability to work in a high-paced environment with diverse populations.

Applications must be submitted online no later than 11:59 p.m. ( EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned.

Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.

If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.