Senior Manager, Chief of Staff - Digital Commerce & Innovation

As a Chief of Staff in Card Technology at Capital One, you're a problem solver with range, at ease leaning into new areas and adept at quickly identifying the root cause of a problem to inform and deliver solutions. You're a self-starter who creates leverage for senior leaders by delivering high-quality results with minimal supervision, proactively reprioritizing as new demands arise to provide the highest impact strategic and tactical support for our organization. You're effective at engaging with partners across all levels and functions, building trusted relationships that enable you to deliver accelerated results in a highly matrixed ecosystem. You possess an internal drive to seek constant improvement, regularly iterating on and optimizing processes and resources to do things better. You apply sound judgment in a wide variety of circumstances, anticipating and mitigating potential risks and removing barriers to progress. You're a highly effective communicator across formats, adapting style, tone, cadence, and delivery to meet evolving business needs, incorporate new data, and manage stakeholders proactively and consistently. You are comfortable in new environments, applying your curiosity to connect the dots and quickly understand context and dynamics so you can know when and how to effectively challenge the status quo.

The Senior Manager, Chief of Staff - Digital Commerce & Innovation (DCI) is a critical position responsible for developing, implementing, sustaining and/or evolving strategic areas of operational excellence foundational for the success of the DCI organization, which is part of the Card Technology division. Reporting to the Director, Chief of Staff - DCI, this role will both own and support strategic priorities and key project execution, collaborating regularly with DCI senior leaders and partners in Product, HR, Workforce, Finance, Associate Experience, Corporate Communications, Risk, and Global Workplace Solutions, ensuring operational rigor to enable our team and its leaders to advance our strategy at scale.

This role is paramount to the strategic management of business operations across a growing portfolio, requiring relationship development and influence across horizontal business and partner leaders and organizations. They will coordinate cross-functional input and ensure alignment between leadership and teams, playing a pivotal role in driving continuous improvement and operational success.

Responsibilities include

• Partner closely with the Director, Chief of Staff - DCI and senior leaders to drive operational excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve efficiency, transparency, consistency, and scalability

• Build relationships and collaborate with cross-functional stakeholders to understand processes and drive results; ensuring that communications between departments is proactive, timely, consistent, and effective

• Support strategic planning and operational management of budget and workforce in partnership with Finance, HR, Workforce, and senior leaders

• Effective and autonomous project management for DCI and cross-departmental priorities from strategic ideation through tactical execution and follow up; Ensure the right metrics are in place to track and manage priorities, outcomes, risks, and budget

• Own timely execution of horizontal routines and reporting deliverables related to strategic and operational priorities

• Help develop and deliver the associate engagement and communications strategy with a focus on context, community, recognition, feedback, and events;

• Swiftly develop a deep understanding of the organization's strategy and vision so that you can lean into complex issues and influence as necessary

• Proactively identify and elevate risks and impacts and make key linkages within our teams and the broader organization timely

• Maintain or evolve communication channels to provide timely updates to ensure continuous alignment and required awareness

The Successful Candidate will be:

• Data-driven force-multiplier capable of delivering continuous operational improvements

• Self-motivated, reliable, and resourceful multitasker with solid time management and prioritization skills who is able to solve problems and drive initiatives autonomously

• Highly organized, yet adaptable to react positively to urgent business needs, reprioritizing independently to maximize capacity and impact

• Demonstrate a proven track record of excellent delivery, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Demonstrate an ability to think critically and understand objectives even in ambiguous circumstances, managing detailed and complex information to autonomously get to great outcomes in a consensus-driven environment

• Associate experience-centric mindset with a keen attention to detail, high bar for quality, and strong sense of responsibility

• Commitment to broad-based teamwork and collaboration that requires juggling multiple internal relationships and accountabilities

• Comfortable holding others accountable to deadlines and desired outcomes

• Comfortable building and maintaining strong, trusted relationships being diplomatic yet influential with partners across all functions and levels, including VP-SVP leaders to help drive the organization's strategic agenda

• Experienced at identifying patterns and commonalities that can create a bigger picture out of small pieces, anticipating what's around the corner

• Proven in practicing discretion while handling highly sensitive issues

Basic Qualifications:

• Bachelor's Degree

• At least 8 years of work experience in strategy, organizational operations or development, change management, project / process / program management, or chief-of-staff functions

• At least 3 years of experience managing executive-level stakeholders across different business functions

• At least 2 years of experience involving organizational design, staffing, budgets, talent, and/or culture strategy

• Experience creating and delivering communications planning and development, including department communications, leadership team meetings, presentations, and reports

Preferred Qualifications:

• At least 10 years of work experience in strategy, organizational operations or development, change management, project / process / program management, or chief-of-staff functions

• At least 5 years of experience managing executive-level stakeholders across different business functions

• At least 4 years of experience involving organizational design, staffing, budgets, talent, and/or culture strategy

• At least 2 years of experience working with cross-functional teams in Tech, Product, Design, and/or Data

• Experience developing and/or executing employee engagement strategy (talent and culture)

• Experience owning end-to-end communications strategic planning and execution, including department communications, leadership team meetings, presentations, and reports

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).