Customer Care Advocate II

Formsprag Clutch is looking for a customer-oriented service representative to serve as the primary point of contact for all Aerospace customer needs.

• Manage handling of all Aerospace customer orders

• Enters customer forecast and firm orders into company MRP platform as well as maintains internal database or records

• Utilizes Customer-specific web-based portals for exchange of customer order information

• Investigates and reports on production capabilities for new orders and expediting existing orders

• Coordinates export licensing requirements

• Assists in the implementation of Aerospace customer rebuild and return orders

• Excellent organizational skills and attention to detail

• Must possess excellent communication skills, both written and oral

• Ability to multi-task and adapt to rapidly changing task prioritization

• Mustdemonstrate professional phone etiquette skills when communicating with customers and sales representatives

• Other duties as assigned

• This position is subject to the International Traffic in Arms Regulations (ITAR). As a result, all applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., Green Card Holder

The successful candidate will have proven experience

• High school degree or GED required

• A minimum of two year's proven customer support experience or experience as a client service representative

• Experience in a manufacturing environment preferred

• Experience with SAP or another Enterprise Resource Planning (ERP) system preferred

• Familiarity with CRM systems and practices preferred

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Proficient in the use of Microsoft Office software

#LI-Onsite #LI-AB1

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.