IT Service Support Technician 2

Job Description

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Technician works in a high-volume environment and provides immediate assistance and problem resolution, whenever possible, for service inquiries by phone. They troubleshoot and analyze all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages. Help Desk Technicians must have a broad understanding of enterprise IT systems, a deep understanding of personal computers and applications, and excellent customer service skills.

Minimum Qualifications
One year of IT help desk, operations, or call-center experience, or an equivalent combination of education and experience; Must possess excellent phone based communication skills; Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service role via the telephone is preferred; Industry certifications are a plus.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!