Patient Access Supervisor

Job Duties & Responsibilities:

Provide direct supervision to Patient Access Specialists and Intake Screeners

• Maintain working knowledge of Patient Access Specialist, Intake Screener and Benefit Verification Specialist duties.
• The Patient Access Supervisor will be involved in the interviewing and hiring process
• Collaborate with the Patient Access Manager on any progressive disciplinary action for assigned staff.
• Participate in the Admissions Leadership On-Call rotation to monitor department needs and support staff
• Monitor attendance of staff
• Maintain accuracy of timecards for assigned staff.
  

Oversee and support the development of Patient Access Specialists and Intake Screeners

• Complete/participate in ongoing 1:1 support, coaching and required performance reviews.
• Participate in the development of and implementation of orientation and training processes for staff.
• Create and maintain training materials and documentation standards.
• Coordinate training schedule with applicable stakeholders
• Support Patient Access leadership on admissions flow
• Provide continuing education for admissions staff members on process and system enhancements.

Supervise Patient Access Specialist and Intake Screener functions:

• Review reports to address answer rate, screenings that need to be completed and timeliness of caller flow
• Provide support and guidance to staff members on cases that present with complexities.
• Ensure staff are adhering to standard work.
  

Perform Patient Access Specialist and Intake Screener functions and provide coverage, when necessary.

Collaborate with other departments as it impacts access to care

Assist in resolution of complaints and grievances related to the admissions process:

• Assist in investigation of incident reports
• Resolve complaint calls escalated to leadership and engage manager in as needed
• Provide recommendations for opportunities for improvement.
  

Complete other duties as assigned by Admissions leadership.

Understand and apply policies and procedures in accordance with external regulatory agencies::

• Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
• Attend and participate in development opportunities to increase involvement and awareness of regulations.
  

Promote department goals and Mission of Rogers Behavioral Health::

• Comply with Rogers culture agreements and all Hospital's policies and procedures.

Additional Job Description:

Physical/Mental Demands:

• Flexibility with work assignments and schedule changes to meet the business demand, staffing and reporting structure.
• Must be able to read and communicate through written, verbal, and auditory skills and abilities.
• Be physically/mentally able to perform job duties as verified by a physical examination by a licensed physician, per post-employment physical.
• Must be able to sit at workstation for extended periods of time.
• Must be able to use various types of technology and systems (including but not limited to: computer/laptop, monitor(s), phone systems, headsets, typing) for extended periods of time.
• Must be able to maintain focus in call-center atmosphere.

Education/Training Requirements:

• Bachelor's degree in behavioral health or human services field required, Master's degree preferred.
• Minimum of two (2) years' experience in healthcare admissions or patient access.
• Supervisory or lead experience within proven results.
• Completion of required trainings under Rogers' policies
• Electronic medical record software experience
• Knowledge of insurance providers
• Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required.
• Knowledge of medical terminology preferred.
• Knowledge of level of care medical necessity criteria.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)