Sales Training Coordinator

Sales Operations provides support to fulfill the initiatives of the entire scope of products, including national accounts, district sales, and specialized individual products such as long term care. The department provides market data analysis, coordinates responses to requests for proposals, and generates marketing materials in support of sales initiatives.

The Training Coordinator is responsible developing and delivering content, training materials, and job aides to sales associates of Blue Cross and Blue Shield (BCBS) of Alabama. Content is created for the following lines of business - (Individual, Medicare, Merit, Self-Funded, Ancillary and Vendor Point Solutions product offerings. The training coordinator is also responsible for understanding operational workflow process and systems related to the sales of these products. The Training Coordinator develops and delivers training content to brokers who sell BCBS of Alabama Individual, Medicare and Dental products. The Training Coordinator is responsible for training sales associates, vendors, brokers and sales management on regulatory and federal requirements relative to the Department of Insurance (DOI), Centers for Medicare and Medicaid Services (CMS), and Federally Facilitated Marketplace (FFM). The Training Coordinator will develop, provide instructional design, conduct, coordinate and implement training for new and existing associates through instructor led, e-learning, job aides and virtual learning for all of our internal sales associates. The Coordinator will be a resource for product knowledge and process for Consumer Insurance, District and Large Group Sales associates. The Training Coordinator will be responsible for providing Continuing Education Provider credits/units to internal sales and marketing associates, including the submission of course content, maintenance of attendance records, course outlines completions, as well as Department of Insurance (DOI) appointments and renewals. The Trainer will ensure all sales associates are provided with resources for completion and maintenance of their insurance licenses.

• Bachelor's Degree
• Two years of demonstrated training experience
• Excellent understanding of training principles and techniques, with solid understanding of training design, development and project management
• Experience delivering training using adult learning methods and techniques
• Experience with creating instructional design
• Proficiency with Microsoft Office applications, including Word PowerPoint, and Excel
• Experience interfacing with all levels of the organization
• Experience in a position handling highly confidential information
• Demonstrate strong written, verbal and presentation skills
• Experience in a position working independently
• Experience delivering effective presentations and communicating intricate technical information to classes consisting of various levels of understanding
• Experience handling multiple projects, carrying out assignments in a timely manner and providing accurate information and direction
• Proficiency with e-learning and Learning Management Systems (LMS)
• Proficiency in Web-Ex applications
• Willingness to travel to fulfill training requirements
• Experience working in the insurance industry preferred
• Knowledge of BCBS of AL products preferred
• Instructional design 360 software experience preferred

The work location for this position will be hybrid (onsite/remote).

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.
We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.
Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association