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Dektoop Support Technician

Vaco
$22.00 - $24.00 / hr
United States, California, Irvine
Apr 03, 2025

Job Title: Desktop Support TechnicianII
Schedule: 5 days a week on-site inBoca Raton, FL
Duration: Ongoing 6 month contract

Why This Role?

This is more than just an IT support position-it's an opportunity to be at the center of technology excellence in a fast-paced corporate environment. This role offers high visibility, direct impact, and the ability to take ownership of critical IT functions.

If you thrive in hands-on problem-solving, enjoy working in a high-profile environment, and take pride in delivering top-tier IT service, this role will provide the challenges and opportunities you are looking for.

Key Responsibilities

Workstation Management & Optimization
  • Oversee imaging, deployment, and configuration of workstations, including experience with Autopilot.

  • Ensure all devices and applications operate at peak performance for executives and employees.

  • Conduct research and testing of OS upgrades, security patches, and new software implementations.

Executive-Focused IT Support (Level 2 Break/Fix)
  • Deliver white-glove IT support to executives, troubleshooting a variety of technical issues.

  • Provide end-to-end support for workstations, mobile devices, networks, and applications.

  • Utilize ServiceNow and other ticketing systems to manage requests efficiently.

  • Perform basic network troubleshooting, including port testing, bandwidth monitoring, and shared drive issues.

System Administration & IT Operations
  • Manage user access, permissions, and configurations across Active Directory, Intune, Azure, and Exchange.

  • Respond to IT incidents promptly, maintaining detailed records and solutions.

  • Document IT best practices to optimize workflows and enhance efficiency.

Collaboration & Growth
  • Work closely with IT teams and executive leadership to ensure a frictionless technology experience.

  • Mentor junior IT staff and contribute to process improvement initiatives.

  • Be a key player in a fast-moving IT team that values expertise, innovation, and collaboration.

Qualifications
  • 5+ years in a corporate IT support role with hands-on troubleshooting experience.

  • Strong knowledge of Windows 7/8/10, Office 365, Intune, ServiceNow, and Azure.

  • Experience providing direct support to executives and VIP users in a professional setting.

  • Excellent problem-solving, communication, and relationship-building skills.

  • Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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