Requisition ID:877700
Store #:E04008 Customer Engagement - AUSTX
Position:Full-Time
Total Rewards:Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Sr Director of Helix is responsible for the sales objectives set forth for the North America Digital Solutions organization. The mission of the organization is to provide NA markets with modern & innovative digital solutions that support the day-to-day operations of the providers (doctors & retailers), allowing them to operate their practice efficiently, communicate effectively with the different stakeholders of the industry, & deliver the best-in-class eyecare & eyewear experience to their patients. The scope of the role encompasses the selling of EssilorLuxottica's digital solutions to intended purchasers of the technology solution(s).
MAJOR DUTIES & RESPONSIBILITIES
- Involved in developing & executing an integrated customer strategy across all digital channels, developing digital loyalty programs, & ensuring consistency in digital customer contact points
- Support the sales transformation from the existing digital assets available across EssilorLuxottica & bring them into one sales motion
- Architect selling solutions that bring value & strategy to the business & product offering
- Oversee strategy & direction of the team, working with internal & external resources to execute plan
- Works to gain entrance to critical accounts & secures audiences with key decision makers within the organization. Builds the appropriate network of key influencers & decision makers in the customer's organization
- Support the development & execution of sales strategies for the technology solution(s) in North America. Involved in defining & exploring digital platforms (websites, mobile/social applications) the organization should utilize to grow customer relationships
- Responsible for demand management & market benchmarks
- Coordinate with Technology Group to make sure that we keep developing the products to cover market needs & to be competitive for existing & new solutions of competitors
- Collaborate with EssilorLuxottica Professional Solutions leaders to align on market demands & customer feedback
- Negotiate & establish service level agreements & other key performance indicators, as necessary; provide reports/metrics
- Collaborate with Sr. Management to align sales goals with the company's objectives, strategy, & budget
BASIC QUALIFICATIONS
- BS degree in Marketing, Sales, Business or similar field of study
- Minimum 10 years of Sales &/or Digital experience, across operational support of large-scale organizations
- Proven ability to coach & develop key talent & create a strong organization & culture, experience leading organizations through business transformation
- Proven history of building relationships with leaders locally & globally across different verticals
- Demonstrated analytical, problem-solving & conceptual skills
- Understand a product development life cycle & market needs within region with an understanding of global potential
- Superior project, budget & prioritization management skills
- Excellent collaboration & communication skills -both oral & written
- Proven track record for leadership & management
PREFERRED QUALIFICATIONS
- Entrepreneurial spirit & ways of working
- Wide span of business & leadership experience
- Master's Degree
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.