MRO Quality Manager

VSE Corporation
paid time off, tuition reimbursement, 401(k)
United States, Kansas, Augusta
May 29, 2025
SUMMARY: Primarily responsible for maintaining, measuring, and evaluating the effectiveness of the quality management system to assure products and services meet or exceed VSE Aviation quality standards, customer requirements, and applicable legal or regulatory requirements. DUTIES & RESPONSIBILITIES: Responsibilities include, but are not limited to: Accountable for leading annual internal and 3rd party audits. Ensures QMS processes are established, implemented, and properly maintained, including the oversight and control of all documents and data related to the requirements of the QMS system. Manages quality metrics, trends and activities to improve cost, quality, and customer satisfaction. Develops written quality plans by conducting analyses, identifying critical control points, and implementing preventive measures and verification procedures. Accountable for assessing Customer Satisfaction by conducting an annual customer satisfaction survey and overseeing customer complaints and product returns. Is the "Voice of the Customer" in the organization by ensuring employees throughout the organization are aware of customer requirements and how they affect how well the company satisfies those requirements. Contributes to a quality culture of root cause analysis and corrective action to prevent future escapes and continuously improve the quality management system and overall customer satisfaction. Supports the analysis of supplier performance metrics to recommend supplier approval/selection and sourcing decisions. Ensures the interaction of processes is maintained and optimized. This may involve discussions with process owners and in-person process reviews. Reports on QMS performance to top management identifying any needs for improvement. Other duties as assigned. MINIMUM REQUIREMENTS: Bachelor's degree 7 years of relevant/technical work experience and 4-7 years of leadership experience or an additional 3 years of specific work experience in lieu of degree. Proficiency using Microsoft Office Suite (Word, Excel, Power Point, Teams, etc.) Solid knowledge of ISO 9001:2015, FAA 0056B, and/or AS9120 Audit experience, particularly with ISO 9001 and/or AS9100 Quality/ Quality Management Ability to self-manage, set priorities, and demonstrate follow-through Excellent communication skills (verbal and written) Ability to travel to VSE facilities PREFERRED REQUIREMENTS: 10+ years of experience in quality and compliance 8+ years of aviation experience 8+ years of leadership experience Experience with Root Cause Analysis, Risk Management, quality or quality auditor certifications Leadership experience Knowledge of Quantum Control Software OTHER: The selected applicant will be subject to a background check and drug testing. VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law. At VSE, we don't just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that's why we're committed to providing a workplace that goes beyond just a job-it's a place where you can truly flourish. When you choose VSE, you're choosing a company that prioritizes YOU. Let us tell you why: Time Off: Enjoy Paid Time Off to relax and recharge. Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family's well-being. Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs. Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future. Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care. Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility. Insurance: We've got you covered with Short-Term and Long-Term disability insurance. Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise? Join VSE and let's take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!