Manager, Patient Access- Estimation Operations & Analytics

The Manager, Patient Access- Estimation Operations & Analytics is responsible for overseeing a team with a focus on healthcare estimates, financial counseling, and process accuracy by using available financial counseling tools to achieve maximum reimbursement for patient services. Uses technical expertise to support estimate workflows, resolve errors and leverage EPIC tools and dashboards to drive operational efficiency and data-informed decision making. Leads a team in planning, implementing, and facilitating organizational change while using knowledge of coaching approaches, tools and techniques to improve individual performance and foster development. Leads project teams and implementing project plans, in accordance with established goals and measures.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

* Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

* Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

* Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

* Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

* Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.
• Tracks multiple projects and priorities in a master project plan.
• Facilitates group decision making by using various decision making tools and processes.
• Assimilates data from multiple sources (e.g. individuals, work groups, teams) to identify trends and patterns.
• Coaches managers and leaders to reflect on problem resolution outcomes and develop problem solving competence.
• Develops and documents project mission, objectives and goals needed to define project scope and gain next level approval for resources.
• Collects and interprets feedback from multiple sources (internal/external customers, peers, superiors, and subordinates) to use in the coaching process.
• Leads process improvement projects/teams to improve the efficiency/effectiveness of financial counseling and achieve maximum reimbursement.

Additional Requirements

Experience - 3 years of healthcare experience to include 1 year of supervisory/lead experience.

Education - High School diploma or equivalent.

Strongly Preferred Requirements

Prior healthcare leadership experience

Prior experience with authorization, healthcare estimates, and insurance estimates

Prior experience in optimizing technology and streamline workflows

Experience monitoring productivity, building dashboards, and using data to identify trends, errors, and performance thresholds

EPIC and Slicer/Dicer experience