New
Clinic/Practice Assistant, Cardiology- Newton
![]() | |
![]() United States, Massachusetts, Newton | |
![]() 2000 Washington Street (Show on map) | |
![]() | |
This is a full-time, 40-hour role expected to be onsite Monday through Friday from 8:30am to 5:00pm.
Please note, local travel to other Newton-Wellesley Medical Group Cardiology sites in Needham, Wellesley, and/or Chestnut Hill may be required during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Due to this requirement, this position requires the ability to commute to various locations/reliable transportation. Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations. This in a unique opportunity to independently support check-in and check-out at our Chestnut hill location comprised of 4 providers, while also being a part of our larger Cardiovascular Clinic/Practice Assistant team! Support responsibilities may include: - Leading up to the patient visit, Department Coordinators schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams. - During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms. - At the conclusion of the visit, during check-out, Department Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures. - Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. |